My car insurance was with One Call Direct until October 2012. When my car failed its MOT, I purchased another vehicle. I telephoned One Call and it gave me a fair quote and I was happy to proceed. However, when I mentioned the car was dual fuel, One Call said that it would have to investigate.
I was then told it would not be able to insure my vehicle. In effect, it cancelled the policy. Since then the company has been chasing me for the outstanding premium, in excess of £200. It is refusing to confirm my no-claims discount with my new insurer until this is paid. Understandably, my new insurer is now threatening to cancel my insurance. TW, Bournemouth
One Call Direct said they could not issue us with a statement on the grounds that this would breach data protection laws (despite having your permission to do so). The good news is it was very quick to resolve this. It called you within minutes of our call and said you owed nothing, and that it would issue the no-claims certificate to your new insurer pronto.
A spokesperson apologised and said the company would ensure its staff were trained properly to prevent this type of error in the future.
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