Consumer affairs

‘A nightmare’: British Muslims left stranded by Saudi hajj booking system
Hundreds who paid for travel through Motawif system say they missed flights after their bookings ‘failed’
Aina J Khan
27, Jun, 2022 @6:10 PM

UK telecoms industry agrees plan to help struggling customers
Mobile and broadband firms make number of commitments amid cost of living crisis
Mark Sweney
27, Jun, 2022 @5:47 PM

Customers complain tax rebate firm has cost them thousands
Taxpayers have lost huge sums by being persuaded to use an official-looking firm that offers to claim back overpaid tax from HMRC on their behalf
Anna Tims
27, Jun, 2022 @8:00 AM

Mobile deals: how to buy a smartphone for less
They are essential tools but can be expensive. From trade-ins to refurb there are ways to get a better deal
Samuel Gibbs Consumer technology editor
27, Jun, 2022 @6:00 AM

More Than charges my elderly parents £2,160 a year for car insurance
They only drive 1,100 miles a year and we found other quotes for between £450 and £650
Zoe Wood
27, Jun, 2022 @6:00 AM

‘Shopping is a nightmare’: how ADHD affects people’s spending habits
Research shared exclusively with Guardian Money shows the effects the condition can have on finances
Rupert Jones
25, Jun, 2022 @9:00 AM

Parking fines: DVLA breached law over sharing drivers’ details
Agency could face compensation claims after data watchdog rules it applied wrong part of the law
Rupert Jones
25, Jun, 2022 @6:00 AM

Campaign calls for 1m UK consumers to stop paying energy bills
Anonymous activists behind Don’t Pay hope cancelling direct debits will have impact akin to poll tax protests
Alex Lawson Energy correspondent
24, Jun, 2022 @2:24 PM

Tough summer ahead for retailers as UK consumer confidence hits rock bottom
Analysis: Shoppers will be counting their pennies, with inflation predicted to hit 11%
Larry Elliott Economics editor
24, Jun, 2022 @11:23 AM

Scammers are targeting customers of collapsed energy suppliers, study shows
Looking to exploit the cost of living crisis, fraudsters are posing as debt collectors acting on behalf of victims
Alex Lawson Energy correspondent
23, Jun, 2022 @11:01 PM

Martin Lewis says House of Lords rejected his peerage application
Consumer champion believes he was turned down because he was honest about limited time he could commit
Matthew Weaver
23, Jun, 2022 @7:37 AM

NHS sent my wife a penalty notice for getting a prescription
Unknown to her, her prepay certificate had been returned as ‘incorrect address’ and been cancelled
Anna Tims
23, Jun, 2022 @6:00 AM
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