Consumer affairs

UK energy bill crisis prompts flood of calls to Citizens Advice

Charity warns of ‘very difficult winter’ ahead for low-income households amid rising bills, cut to universal credit and end of furlough

Zoe Wood

23, Sep, 2021 @5:34 PM

Bank of England warns energy crisis will push inflation above 4% this winter

Interest rates kept at o.1% as worker and material shortages slow Britain’s economic recovery from pandemic

Richard Partington Economics correspondent

23, Sep, 2021 @1:34 PM

UK bailout of US CO2 firm unfair while energy suppliers go under, says gas boss

Peter McGirr, head of one of six energy companies to fail in six weeks, says large suppliers next to ‘feel the pain’

Aubrey Allegretti

23, Sep, 2021 @11:54 AM

Lloyds froze bank account of charity that helps poor students

Closure was discovered when group tried to make a payment to cover student’s university accommodation

Anna Tims

23, Sep, 2021 @6:00 AM

Will the demise of small energy suppliers kill price competition?

Analysis: The failures of Green, Avro and more shook the market, but the survivors may emerge healthier

Jillian Ambrose

22, Sep, 2021 @5:28 PM

‘40% of my salary goes on house costs’: how soaring energy bills hit one Briton

West Yorkshire worker says rises have cut his savings and he might need to leave the UK to start a family

Rupert Jones

22, Sep, 2021 @4:59 PM

UK politics: Starmer says talks with unions will continue on his plans for Labour reform – as it happened

Sir Keir Starmer suggests trade unions that support Labour have not yet backed his plans to change the party’s leadership election rules

Andrew Sparrow

22, Sep, 2021 @4:47 PM

Fraud victim scammed for almost £25,000: ‘They had detailed information’

Merrick Anderson was called by someone posing as a member of Lloyds Bank’s fraud department

Hilary Osborne

22, Sep, 2021 @12:48 PM

Fraud in UK at level where it ‘poses national security threat’

UK Finance says £754m stolen from bank customers in first half of 2021 as scammers capitalised on Covid

Rupert Jones

22, Sep, 2021 @10:03 AM

My vulnerable father’s struggle to return a faulty John Lewis TV

He has partial sight and limited mobility, but couldn’t get help

Anna Tims

22, Sep, 2021 @6:00 AM

Reserve Bank says Australia’s house prices could pose ‘risk to financial stability’

Michele Bullock says high level of debt could pose risks to economy in event of shock to household incomes or sharp decline in housing prices

Amy Remeikis

22, Sep, 2021 @5:01 AM

Ethical kids clothing company Frugi to launch rental collaboration

Cornish brand joins forces with rental service thelittleloop in attaempt to meet growing consumer appetite