Consumer affairs

iPhone 15: users of Pro and Pro Max models complain of overheating issues

Some customers claim titanium frame of more expensive models becomes ‘so hot it’s too hot to hold’

Dan Milmo

29, Sep, 2023 @3:34 PM

Severn Trent customer water bills to rise by almost 37% by end of decade

Firm raises £1bn in investment – half from Qatar’s sovereign wealth fund – to improve network over five years

Mark Sweney

29, Sep, 2023 @8:38 AM

Energy bills: don’t break promise on social tariff, Sunak urged

Martin Lewis and Citizens Advice among those telling PM poorer Britons must get help, as industry source calls idea ‘unworkable’

Jillian Ambrose Energy correspondent

28, Sep, 2023 @11:01 PM

Will ditching inheritance tax make British society a fairer place? | Letters

Letters: Richard Cooper, Miles Dean, Mike Holland and Timothy A Millea on the merits or otherwise of IHT

28, Sep, 2023 @3:35 PM

Up to tenth of Amazon shoppers in Great Britain ‘bribed’ by sellers to offer good review, poll finds

Which? survey suggests ‘unscrupulous’ sellers bombard customers with incentives

Rupert Jones

28, Sep, 2023 @6:00 AM

National Grid says blackouts less likely this winter

Higher gas storage levels in Europe help leave Great Britain in stronger position, says operator

Alex Lawson

27, Sep, 2023 @11:01 PM

Santander wanted my bedbound father to visit his branch on a trolley

After his account was frozen, the bank would not accept anything except an in-person visit for an identity check

Anna Tims

27, Sep, 2023 @7:30 AM

Co-operative Bank seems to have lost £2,500 I sent abroad

It was to fund a language laboratory but when the money didn’t arrive we knew there was a problem

Miles Brignall

25, Sep, 2023 @6:00 AM

Water companies ‘need single social tariff in England and Wales’

Consumer body says vulnerable households face ‘postcode lottery’, with each firm setting its own tariff

Alex Lawson

24, Sep, 2023 @5:00 PM

‘It feels unfair’: the UK childminders being refused permission to start businesses

Dreams are being scuppered by local authorities despite there being a childcare shortage

Sarah Marsh

23, Sep, 2023 @8:00 AM

Britons’ energy bills are falling – so why are standing charges soaring?

In the cost of living crisis, more people – from campaigners to energy bosses – are starting to question suppliers’ fees

Zoe Wood

23, Sep, 2023 @6:00 AM

Holiday Autos scuppered my airport car hire: it’s time for a refund

It failed to pass on my flight number, so Hertz’s office had closed – and I had to rent the last car on a competitor’s lot