Consumer affairs

‘A nightmare’: British Muslims left stranded by Saudi hajj booking system

Hundreds who paid for travel through Motawif system say they missed flights after their bookings ‘failed’

Aina J Khan

27, Jun, 2022 @6:10 PM

UK telecoms industry agrees plan to help struggling customers

Mobile and broadband firms make number of commitments amid cost of living crisis

Mark Sweney

27, Jun, 2022 @5:47 PM

Customers complain tax rebate firm has cost them thousands

Taxpayers have lost huge sums by being persuaded to use an official-looking firm that offers to claim back overpaid tax from HMRC on their behalf

Anna Tims

27, Jun, 2022 @8:00 AM

Mobile deals: how to buy a smartphone for less

They are essential tools but can be expensive. From trade-ins to refurb there are ways to get a better deal

Samuel Gibbs Consumer technology editor

27, Jun, 2022 @6:00 AM

More Than charges my elderly parents £2,160 a year for car insurance

They only drive 1,100 miles a year and we found other quotes for between £450 and £650

Zoe Wood

27, Jun, 2022 @6:00 AM

‘Shopping is a nightmare’: how ADHD affects people’s spending habits

Research shared exclusively with Guardian Money shows the effects the condition can have on finances

Rupert Jones

25, Jun, 2022 @9:00 AM

Parking fines: DVLA breached law over sharing drivers’ details

Agency could face compensation claims after data watchdog rules it applied wrong part of the law

Rupert Jones

25, Jun, 2022 @6:00 AM

Campaign calls for 1m UK consumers to stop paying energy bills

Anonymous activists behind Don’t Pay hope cancelling direct debits will have impact akin to poll tax protests

Alex Lawson Energy correspondent

24, Jun, 2022 @2:24 PM

Tough summer ahead for retailers as UK consumer confidence hits rock bottom

Analysis: Shoppers will be counting their pennies, with inflation predicted to hit 11%

Larry Elliott Economics editor

24, Jun, 2022 @11:23 AM

Scammers are targeting customers of collapsed energy suppliers, study shows

Looking to exploit the cost of living crisis, fraudsters are posing as debt collectors acting on behalf of victims

Alex Lawson Energy correspondent

23, Jun, 2022 @11:01 PM

Martin Lewis says House of Lords rejected his peerage application

Consumer champion believes he was turned down because he was honest about limited time he could commit

Matthew Weaver

23, Jun, 2022 @7:37 AM

NHS sent my wife a penalty notice for getting a prescription

Unknown to her, her prepay certificate had been returned as ‘incorrect address’ and been cancelled