Consumer rights

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Storm clouds gather over roof leak insurance claim
The insurer’s get-out clauses don’t hold water as it demands proof of the Storm Christoph effect

Miles Brignall

08, Mar, 2021 @7:00 AM

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200,000 UK women in line for pension back-payments of about £13,500
Investigation found some women on state pensions were underpaid over last 20 years

Miles Brignall

04, Mar, 2021 @1:15 PM

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We can't contact Woodland Trust after root and branch cyber-attack
I applied for a grant under its MOREwoods scheme to fund planting, and have heard nothing

Anna Tims

04, Mar, 2021 @8:30 AM

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Why can't I get a refund after returning a £500 KitchenAid mixer?
It seems to be stuck at Heathrow and the company is blaming Brexit

Anna Tims

03, Mar, 2021 @8:30 AM

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HSBC let me down after cruise company collapsed
We had paid a total of £3,342 for two holidays but are still out of pocket months later

Miles Brignall

02, Mar, 2021 @7:00 AM

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CDFI: the community spirit that's saving borrowers from payday loans
With 14.2m people financially vulnerable, the work of the little-known responsible lending programme is more vital than ever

Kalyeena Makortoff Banking correspondent

28, Feb, 2021 @9:15 AM

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Kerbside scheme to cut electronic waste could be launched in UK
Government consulting on scheme that would increase obligation on retailers to take back broken items

Sarah Butler

26, Feb, 2021 @7:01 AM

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'Just another type of debt': Australia's struggle to regulate buy now, pay later firms
The sector has exploded and debt is soaring. While Asic lacks the power to follow the UK on regulatory action, consumer groups want it subjected to the same laws as other credit

Ben Butler and Nino Bucci

25, Feb, 2021 @4:30 PM

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Our 11-year-old daughter ran up a £2,400 Roblox gaming bill
My wife was in hospital and couldn’t monitor her spending on in-app purchases

Anna Tims

25, Feb, 2021 @10:25 AM

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How could my credit rating slump after a house move?
Before changing address I was rated ‘excellent’ by Equifax

Anna Tims

24, Feb, 2021 @7:00 AM

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Utility Point owes me £200 but just won't give it back
I had overpaid on my energy account and when I closed it was in credit

Miles Brignall

22, Feb, 2021 @7:00 AM

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Melissa Caddick's family lose living allowance as alleged fraudster's funds dwindle
Caddick’s husband and son will lose their weekly allowance of $1,700

Nino Bucci

22, Feb, 2021 @12:49 AM

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