Consumer rights
Electric car subscription service Onto is slow sorting my insurance claim
It took a £1,000 excess upfront, although it has the numberplate information it asked for
Zoe Wood
03, Oct, 2022 @6:00 AM
Our bid for more solar panels was left out in the cold
We paid a deposit for solar panels with Green Energy Together but all we’ve got is scaffolding
Anna Tims
28, Sep, 2022 @6:00 AM
How can Octopus give me a fixed-rate tariff that isn’t fixed?
All the literature confirmed the rate would not change, then it did
Zoe Wood
27, Sep, 2022 @6:00 AM
Mum finds it hard ordering food due to M&S Bank’s fraud checks
My mother was getting the hang of online shopping when the site introduced this extra step
Zoe Wood
26, Sep, 2022 @12:00 PM
Students warned to beware hidden costs of bill-splitting firms
Handing over the ‘boring stuff’ to a third party when sharing a house at university comes with its risks
Anna Tims
26, Sep, 2022 @8:00 AM
A stranger’s data has turned up on my British Gas account
First the account was in my name but his address, now it’s in his name but my address
Anna Tims
22, Sep, 2022 @6:00 AM
My father was fined for parking in a reserved space for which he had paid £2,000
On the reservation agreement the parking is circled and he was given a key fob to access it
Anna Tims
21, Sep, 2022 @6:00 AM
Money is running out to pay for our Fairtrade products
Santander hasn’t transferred our balance to a new Lloyds account and we need it to pay Traidcraft
Zoe Wood
20, Sep, 2022 @6:00 AM
I can’t get a crucial letter from the DWP to help my brother
To claim a discount from Yorkshire Water I need details of his benefits with his address on it
Zoe Wood
13, Sep, 2022 @6:00 AM
Crypto scammers stole £55,000 from my father
MyCoinBanking was known to Barclays but the bank has only offered to repay him half of what he lost
Zoe Wood
12, Sep, 2022 @6:00 AM
AA hasn’t told anyone it is insuring my car
That means it’s on the Motor Insurance Database as ‘uninsured’ – and police might seize it
Anna Tims
08, Sep, 2022 @6:30 AM
Axa refused to pay my travel insurance claim … then ignored me
First it asked for two years’ medical history, then five. Then I couldn’t get anyone to answer the phone
Anna Tims
07, Sep, 2022 @6:30 AM
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