Consumer rights
Anti-vaxxer Canadian ranch retreat has lassoed my £2,000
I deferred my holiday because of lockdown but now the owner refuses to accept vaccinated guests – and has kept my money
Anna Tims
26, May, 2022 @6:00 AM
NHS staff are being fined for parking at their own health centre
Parkingeye is issuing tickets to them because cameras monitoring a nearby Aldi have been set up wrongly
Anna Tims
25, May, 2022 @6:00 AM
J Crew wanted to charge me £41 to return two items
A reader says return charges for UK customers were not previously made clear by US clothing brand
Zoe Wood
24, May, 2022 @6:00 AM
Should I pay up for toys after collapse of borrowing service Whirli?
A reader says they have been asked to pay retail price, while others who paid in advance are worried
Zoe Wood
23, May, 2022 @6:00 AM
BrightHouse loan customers unlikely to get refunds, say administrators
Creditor Greensill has received big sum but Grant Thornton decides cost of assessing other claims is too high
Kalyeena Makortoff Banking correspondent
16, May, 2022 @6:00 AM
Crash course: how to haggle with insurers after a car accident
From researching market rates to finding your own assessor, Jesse Noakes learned how to wade through the red tape of insurers without being fleeced
Jesse Noakes
11, May, 2022 @5:30 PM
EasyJet cancelled flight to see my dying mother
After we tried to rebook, a new service appeared with seats at twice the price
Anna Tims
05, May, 2022 @6:00 AM
Booking.com demanded an extra €5,000 for our villa
Many months after we made the original booking, the website demanded the extra amount
Anna Tims
04, May, 2022 @6:00 AM
People left out of pocket by traders say UK county court system ‘unfit for purpose’
Customers say judgments against firms lead nowhere and compound their misery
Anna Tims
02, May, 2022 @8:00 AM
TalkTalk is charging me for its ‘free’ voicemail service
There’s a 2p fee every time I retrieve a message
Anna Tims
28, Apr, 2022 @6:00 AM
A mysterious stranger has trashed my credit rating
As a result, a credit card provider has reduced my limit by 98%
Anna Tims
27, Apr, 2022 @6:00 AM
How can it take Zopa four months to transfer an Isa?
After it announced it was closing its peer-to-peer accounts I needed to move my savings elsewhere
Miles Brignall
26, Apr, 2022 @6:00 AM
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