Consumer rights

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After 40 years driving, DVLA now says my mother never passed a test
When she renewed her licence at 70, the Driver and Vehicle Licensing Agency sent her one for a moped instead of a car

Zoe Wood

19, Mar, 2024 @7:00 AM

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UK watchdogs say they will take action against ‘threatening’ debt collectors
Joint letter from regulators targets finance and utility sectors for volume and tone of correspondence to vulnerable customers

Kalyeena Makortoff

18, Mar, 2024 @11:34 AM

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Starling bank refused a £10,000 scam refund for my grieving, ill husband
The scammers struck two days before he was due to have major heart surgery, and in the midst of grieving for our daughter, who was murdered overseas

Anna Tims

18, Mar, 2024 @7:44 AM

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Record 6.7m people in Britain are in financial difficulty, warns debt charity
Surge in requests for help reported as nearly 30% of 18- to 24-year-olds miss three or more credit or bill payments

Hilary Osborne

18, Mar, 2024 @5:00 AM

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Millions more in cash needed to fund UK’s open-banking watchdog
Exclusive: £10m needed for regulator charged with developing tools to thwart financial crime and protect consumers

Kalyeena Makortoff Banking correspondent

17, Mar, 2024 @12:06 PM

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Church of England accused of ‘acting like a loan shark’ over vicar’s widow falling £313,000 in debt
A church mortgage supposed to help clergy buy their own home has turned into a huge burden for a woman who paid interest for almost 29 years

Rupert Jones

17, Mar, 2024 @10:00 AM

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Vueling airline owes us £969 but won’t pay up
Compensation was due after a cancelled flight but it is ignoring us despite a ruling from the watchdog

Miles Brignall

13, Mar, 2024 @7:00 AM

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Renault wants to charge £7,500 to fix my Zoe electric car
The charger was the only fault, but it would cost more than the car was worth to replace

Miles Brignall

12, Mar, 2024 @7:00 AM

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T&Cs at adventure travel firm GVI Planet are totally OTT
It cancelled our booking to take part in a conservation programme in Costa Rica, then wanted us to pay to get a refund

Anna Tims

11, Mar, 2024 @7:00 AM

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‘Unexploded bombs’: call for action after 11 deaths in UK due to e-bike fires
Dangerous batteries and conversion kits still being sold online, new safety data reveals

Jon Ungoed-Thomas

09, Mar, 2024 @10:10 AM

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Spending on accidental subscriptions has doubled in a year in UK
Charity says problem getting worse, after hard-to-cancel contracts trapped quarter of UK adults last year at cost of £688m

Sarah Marsh Consumer affairs correspondent

08, Mar, 2024 @11:24 AM

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BT cut off my landline out of the blue and ignored my protests
I was disconnected from wifi and my landline, which I depend on

Zoe Wood

07, Mar, 2024 @7:00 AM

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