Consumer rights

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Anti-vaxxer Canadian ranch retreat has lassoed my £2,000
I deferred my holiday because of lockdown but now the owner refuses to accept vaccinated guests – and has kept my money

Anna Tims

26, May, 2022 @6:00 AM

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NHS staff are being fined for parking at their own health centre
Parkingeye is issuing tickets to them because cameras monitoring a nearby Aldi have been set up wrongly

Anna Tims

25, May, 2022 @6:00 AM

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J Crew wanted to charge me £41 to return two items
A reader says return charges for UK customers were not previously made clear by US clothing brand

Zoe Wood

24, May, 2022 @6:00 AM

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Should I pay up for toys after collapse of borrowing service Whirli?
A reader says they have been asked to pay retail price, while others who paid in advance are worried

Zoe Wood

23, May, 2022 @6:00 AM

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BrightHouse loan customers unlikely to get refunds, say administrators
Creditor Greensill has received big sum but Grant Thornton decides cost of assessing other claims is too high

Kalyeena Makortoff Banking correspondent

16, May, 2022 @6:00 AM

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Crash course: how to haggle with insurers after a car accident
From researching market rates to finding your own assessor, Jesse Noakes learned how to wade through the red tape of insurers without being fleeced

Jesse Noakes

11, May, 2022 @5:30 PM

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EasyJet cancelled flight to see my dying mother
After we tried to rebook, a new service appeared with seats at twice the price

Anna Tims

05, May, 2022 @6:00 AM

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Booking.com demanded an extra €5,000 for our villa
Many months after we made the original booking, the website demanded the extra amount

Anna Tims

04, May, 2022 @6:00 AM

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People left out of pocket by traders say UK county court system ‘unfit for purpose’
Customers say judgments against firms lead nowhere and compound their misery

Anna Tims

02, May, 2022 @8:00 AM

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TalkTalk is charging me for its ‘free’ voicemail service
There’s a 2p fee every time I retrieve a message

Anna Tims

28, Apr, 2022 @6:00 AM

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A mysterious stranger has trashed my credit rating
As a result, a credit card provider has reduced my limit by 98%

Anna Tims

27, Apr, 2022 @6:00 AM

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How can it take Zopa four months to transfer an Isa?
After it announced it was closing its peer-to-peer accounts I needed to move my savings elsewhere

Miles Brignall

26, Apr, 2022 @6:00 AM

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