Consumer rights

Article image
Electric car subscription service Onto is slow sorting my insurance claim
It took a £1,000 excess upfront, although it has the numberplate information it asked for

Zoe Wood

03, Oct, 2022 @6:00 AM

Article image
Our bid for more solar panels was left out in the cold
We paid a deposit for solar panels with Green Energy Together but all we’ve got is scaffolding

Anna Tims

28, Sep, 2022 @6:00 AM

Article image
How can Octopus give me a fixed-rate tariff that isn’t fixed?
All the literature confirmed the rate would not change, then it did

Zoe Wood

27, Sep, 2022 @6:00 AM

Article image
Mum finds it hard ordering food due to M&S Bank’s fraud checks
My mother was getting the hang of online shopping when the site introduced this extra step

Zoe Wood

26, Sep, 2022 @12:00 PM

Article image
Students warned to beware hidden costs of bill-splitting firms
Handing over the ‘boring stuff’ to a third party when sharing a house at university comes with its risks

Anna Tims

26, Sep, 2022 @8:00 AM

Article image
A stranger’s data has turned up on my British Gas account
First the account was in my name but his address, now it’s in his name but my address

Anna Tims

22, Sep, 2022 @6:00 AM

Article image
My father was fined for parking in a reserved space for which he had paid £2,000
On the reservation agreement the parking is circled and he was given a key fob to access it

Anna Tims

21, Sep, 2022 @6:00 AM

Article image
Money is running out to pay for our Fairtrade products
Santander hasn’t transferred our balance to a new Lloyds account and we need it to pay Traidcraft

Zoe Wood

20, Sep, 2022 @6:00 AM

Article image
I can’t get a crucial letter from the DWP to help my brother
To claim a discount from Yorkshire Water I need details of his benefits with his address on it

Zoe Wood

13, Sep, 2022 @6:00 AM

Article image
Crypto scammers stole £55,000 from my father
MyCoinBanking was known to Barclays but the bank has only offered to repay him half of what he lost

Zoe Wood

12, Sep, 2022 @6:00 AM

Article image
AA hasn’t told anyone it is insuring my car
That means it’s on the Motor Insurance Database as ‘uninsured’ – and police might seize it

Anna Tims

08, Sep, 2022 @6:30 AM

Article image
Axa refused to pay my travel insurance claim … then ignored me
First it asked for two years’ medical history, then five. Then I couldn’t get anyone to answer the phone

Anna Tims

07, Sep, 2022 @6:30 AM

1 / 374 pages