Consumer affairs

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Airbnb host increased price by 39% after booking
We were forced to cancel when the host wanted thousands extra, but were still charged a fee

Miles Brignall

28, Mar, 2024 @7:00 AM

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UK households urged to submit meter readings ahead of energy price cut
Martin Lewis among those encouraging consumers to make a note so they do not overpay when cap reduced

Rupert Jones

28, Mar, 2024 @5:00 AM

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Wearing a secondhand outfit these days is something to brag about, not whisper
Preloved clothing can be kinder to planet and more affordable – but some worry it will become the next fast fashion craze

Ellie Violet Bramley

27, Mar, 2024 @5:32 PM

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My car was a write-off – and so was Churchill’s paltry offer
I have been battling for a like-for-like replacement rare Suzuki, but the insurer will not pay the right price

Miles Brignall

27, Mar, 2024 @7:00 AM

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British Gas owner doubles boss’s pay to £8m – despite qualms over previous rise
Details of Chris O’Shea’s ballooning package emerge in Centrica’s annual report after company reports bumper profits

Rob Davies

26, Mar, 2024 @5:20 PM

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New blow to British smart meter rollout as number of faulty machines leaps to 4m
Fears of overcharging on bill grows after jump from 2.7m machines is blamed on reporting errors from energy providers

Jack Simpson

26, Mar, 2024 @1:48 PM

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Travel agent won’t cancel my sick mother’s holiday
She suffered a stroke just three weeks before the cruise and can’t speak

Anna Tims

26, Mar, 2024 @7:00 AM

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How ‘shrinkflation’ is impacting your cereal – and making you pay more for less
Brands are obfuscating price hikes by changing the amount you get for your dollar – improving profit margins and confusing consumers

Nick Evershed , Jonathan Barrett and Andy Ball

25, Mar, 2024 @7:00 PM

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HMRC’s bill looks like a scam, but it’s impossible to check
I can’t find a way to sort out an overdue tax demand, for a sum I don’t think I owe, with a mystery telephone number

Anna Tims

25, Mar, 2024 @7:00 AM

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I bought a vehicle from a used car yard. More and more problems emerge with it. What can I do?
Australia has a widespread problem with lemon cars, writes consumer law and policy professional Kat George. But resolving your issues will be an uphill battle

Kat George

25, Mar, 2024 @2:46 AM

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UK first-time buyers: how to get yourself mortgage ready
High property prices and rising interest rates and living costs are hindering would-be homeowners, but there are options

Rupert Jones

23, Mar, 2024 @8:00 AM

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Diary of a first-time buyer: ‘Five brokers, four offers – but at last I’m a homeowner’
Though spending £2,000-plus a month on rent seemed ridiculous, buying a property was not an easy option

Micheál Costello

22, Mar, 2024 @3:00 PM

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