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‘This is bullying’: How much of your money are gas suppliers holding?
Revelations that suppliers have been stockpiling credit amid soaring bills have sparked fears customers are being taken advantage of

Alex Lawson Energy correspondent

03, Feb, 2023 @1:43 PM

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Bulb takeover saga sheds light on ‘disgraceful’ lack of transparency
Let’s hope E.ON, Centrica and Scottish Power’s judicial reviews succeed in forcing some openness

Nils Pratley

30, Nov, 2022 @7:04 PM

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Octopus takeover of Bulb faces delay after rivals seek judicial review
Three companies complain over lack of transparency around deal which could be biggest government bailout since RBS and Lloyds

Alex Lawson, Jasper Jolly and Anna Isaac

29, Nov, 2022 @6:34 PM

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Big five UK energy companies turning away new customers
Home movers and customers seeking better service wrongly told to stay with current supplier because of volatile market

Anna Tims

19, Sep, 2022 @5:00 AM

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ScottishPower admits we’re struggling with energy bills, then adds a fee
The energy company’s terms and conditions changed suddenly, irking one customer

Zoe Wood

30, Aug, 2022 @6:00 AM

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Shielding Britain’s households from energy crisis ‘will cost more than £100bn’
Boss of ScottishPower puts price tag on industry plan to freeze bills for two years

Joanna Partridge and Jamie Grierson

24, Aug, 2022 @8:40 AM

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ScottishPower to build £150m green hydrogen plant at Port of Felixstowe
Exclusive: plant at Suffolk port is slated to produce 100megawatts of power from 2026

Alex Lawson Energy correspondent

08, Aug, 2022 @1:10 PM

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Energy chiefs fear 40% of Britons could fall into fuel poverty in ‘truly horrific winter’
Firms inundated with calls from customers as bosses fear impact of October’s scheduled cap rise

Jane Clinton and Jasper Jolly

19, Apr, 2022 @12:42 PM

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I’ve been trying for months to get Scottish Power to disconnect my gas
I replaced my gas boiler with an electric one, but am still having to pay standing charges

Anna Tims

14, Apr, 2022 @6:00 AM

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‘Bleak Friday’: websites of UK energy suppliers crash in meter reading rush
Customers try to beat 54% price rise, as multiple hikes from council tax to VAT on pub food also come into effect

Rob Davies and Rupert Jones

31, Mar, 2022 @6:21 PM

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Scottish Power has sent us a bill for gas used on a prepay meter
The company is ignoring all attempts to sort out an obvious error

Miles Brignall

15, Mar, 2022 @7:00 AM

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Service blunders pile on the agony for UK customers as energy bills rocket
On top of massive price rises, households are facing inaccurate demands and threats of bailiffs if they contest them

Anna Tims

13, Feb, 2022 @9:00 AM

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