Broadband

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Plusnet mobile customers told to switch within weeks or lose number
BT Group-owned provider has already ditched its TV service and will become a broadband-only supplier

Miles Brignall

21, Jun, 2024 @6:00 AM

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Scandinavia ‘way ahead’ of UK in telecoms infrastructure, says BT boss
Allison Kirkby points to regulatory and planning environment as well as digital skills and services

Jane Croft

04, Jun, 2024 @5:55 PM

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BT reveals £3bn cuts as it passes peak full-fibre broadband spend
Jobs reduction target unchanged but full-year divided raised on drop in pre-tax earnings to £1.1bn

Jane Croft

16, May, 2024 @9:19 AM

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Internet providers have left rural Americans behind. One county is fighting back
Congress is spending $65bn to connect the rural US to the world. Orangeburg, South Carolina, knows the stakes better than anywhere

George Chidi

17, Mar, 2024 @11:00 AM

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The Digital Divide: could you live without the internet?
Could you live without the internet? Doctors’ appointments, job applications, personal banking, key services and more are today mostly managed online. While the UK government details its plans for a digital future to transform public services, one in seven Britons are forced to live without the internet. This film is voiced by three individuals experiencing digital exclusion, revealing how varied and complex the repercussions can be.

Joya Berrow, Lucy Jane, Scarlett Barclay, Jess Gormley and Lindsay Poulton

13, Mar, 2024 @11:11 AM

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How can I lift the burden of a weighty Virgin Media package for my friend?
He is disabled and paying £144-£175 a month for a TV/broadband/landline package

Miles Brignall

29, Feb, 2024 @7:00 AM

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Analogue switch-off: BT customers left for weeks without a landline
Amid growing opposition to the move to a digital service readers tell of being sent bills to fix problems the company caused

Miles Brignall

24, Feb, 2024 @10:00 AM

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UK broadband and mobile users brace for above-inflation mid-contract hikes
BT, EE, Vodafone, Virgin Media O2 and TalkTalk to increase bills for more than 22 million customers from April and May

Mark Sweney

29, Nov, 2023 @6:00 AM

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Shell Energy fined £1.4m for failing to flag end of mobile and broadband contracts
More than 70,000 customers were affected by breach of consumer protection rules, says Ofcom

Julia Kollewe

21, Nov, 2023 @3:14 PM

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Philip Jansen got the strategy right at BT. Shame about the share price
Even decent half-year numbers, the last under the outgoing chief executive, couldn’t create a buzz

Nils Pratley

02, Nov, 2023 @6:24 PM

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Number of Britons facing significant internet outages doubles in a year
Two-fifths of UK adults disconnected for three hours or more with one in four left without service for nearly a week

Mark Sweney

07, Sep, 2023 @5:00 AM

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Virgin Media O2 to snap up Russian oligarch-backed broadband firm
UK government forced sale of ‘alt-net’ broadband provider Upp on national security grounds

Mark Sweney

06, Sep, 2023 @11:41 AM

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