Apple looking into video of exploding iPhone 7 Plus

Apparent battery fire of rose gold iPhone 7 Plus prompts investigation following Samsung Galaxy Note 7 fears

Apple is investigating claims that an iPhone 7 Plus “blew up” due to battery issues, following the posting of a video and photos of the destroyed smartphone on Twitter.

The video of the rose gold iPhone 7 Plus, owned by Brianna Olivas, 18, from Tuscon, Arizona, shows the phone’s back deformed by a swollen battery and smoke flowing out of a crack in the side where the screen has come away from the casing.

So my IPhone 7 plus blew up this morning 🤗 was not even using it, literally no explanation for this pic.twitter.com/sQ8CJt4Y69

— Bree✨ (@briannaolivas_) February 23, 2017

Olivas later posted photos showing the burnt back of the phone and split body after the battery had stopped smoking.

@briannaolivas_ pic.twitter.com/MLllo8DvSa

— Bree✨ (@briannaolivas_) February 23, 2017

The 21-second video shot by Olivas’s boyfriend has been retweeted over 23,000 times, liked over 24,000 times and reportedly watched over 1.2m times.

An Apple spokesperson told Mashable: “We are in touch with the customer and looking into it.”

Olivas said that she had visited an Apple store the day before the phone self-combusted complaining that her iPhone 7 Plus would not turn on. Apple’s technicians looked at the phone and told her everything was fine after the iPhone 7 Plus appeared to begin to work correctly again.

The incident occurred the next day while the phone was charging next to her head while Olivas slept.

The high capacity lithium ion batteries contained within smartphones were thrown into the spotlight by the ill-fated Samsung Galaxy Note 7. The device suffered two successive battery defects that caused a small proportion of the phablets sold to customers to catch fire. The phone was eventually pulled from sale permanently following a recall and re-release.

This is not the first incident involving an iPhone 7 and a battery fire. In October, an Australian man claimed that his iPhone 7 caught fire and destroyed his car.

Whether this fire and the one in Australia are isolated incidents, or indicative of a wider problem similar to Samsung’s with the Galaxy Note 7, remains to be seen. The iPhone 7 Plus has been on sale for more than five months.

Contributor

Samuel Gibbs

The GuardianTramp

Related Content

Article image
iPhone 'prank' video crashes Apple smartphones
New iPhone crash bug caused by a Vine-like Miaopai video locks up devices, rendering them useless without a forced reboot

Samuel Gibbs

22, Nov, 2016 @9:57 AM

Article image
Video claiming drilling into iPhone 7 will reveal hidden headphone port goes viral
Prank video destroying new Apple smartphone receives 10m views, with some seemingly tricked into making 3.5mm hole in the bottom of their devices

Samuel Gibbs

26, Sep, 2016 @12:22 PM

Article image
Is Apple intentionally slowing down your old iPhone? The data suggests not
Data shows consistent performance for iPhone 5S, iPhone 6, iPhone 6S and iPhone 7 with successive iOS updates, but that doesn’t mean the phones don’t feel slower

Samuel Gibbs

09, Oct, 2017 @10:54 AM

Article image
Apple co-founder: ditching iPhone 7 headphone jack would tick people off
Steve Wozniak criticised company’s rumoured plan to make customers rely on Lightning cable or Bluetooth headphones

Alex Hern

25, Aug, 2016 @8:55 AM

Article image
Apple reveals waterproof iPhone 7 with new camera ... and no headphone jack
New colours, faster processor and longer battery life for the smaller iPhone 7, and dual-cameras on the back for the iPhone 7 Plus – but as predicted, the headphone jack is no more

Samuel Gibbs

08, Sep, 2016 @7:04 AM

Article image
iPhone 7 Plus review: 2014 called – it wants its phablet back
Apple’s newest smartphone is its biggest and most expensive ever. But with this many compromises, is it worth buying over its sleeker, cheaper rivals?

Samuel Gibbs

03, Oct, 2016 @6:00 AM

Article image
Readers predict the new iPhone: no more headphone jack and new Apple Watch
According to our readers, there will be dual cameras and colours for the iPhone, a new iPad and the Apple Watch will gain GPS – but you can forget about seeing an Apple car anytime soon

Samuel Gibbs

07, Sep, 2016 @4:13 PM

Article image
Apple dropped the iPhone 7 headphone jack for a speaker grille … but no speaker
Repair specialists discover Apple has drilled some holes leading nowhere into the bottom of its phone

HAL 90210

16, Sep, 2016 @2:35 PM

Article image
iPhone 8 Plus: Apple looking into reports of batteries bursting out of phones
Reports spanning Asia, North America and Europe show swelling batteries pushing the screens out of Apple’s big new device

Samuel Gibbs

05, Oct, 2017 @10:51 AM

Article image
Apple reduces speed of iPhones as batteries wear out, report suggests
New data supports claims that iPhone 6S performance is poor until old battery is replaced, sparking fresh speculation that Apple intentionally slows down phones

Samuel Gibbs

19, Dec, 2017 @2:00 PM