christopher-knaus

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‘Insidious and unsavoury’: how private debt collectors push vulnerable Australians to breaking point
Victims say they have been subjected to constant phone calls, harassment of friends and family members – and even misleading and false threats

Christopher Knaus

22, May, 2024 @3:00 PM

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Know your rights: what to do if you receive a call from a debt collector
As the cost-of-living crisis drives more people to financial stress, it helps to understand the rules that cover debt collecting

Christopher Knaus

22, May, 2024 @3:00 PM

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Former debt collector reveals Australian industry’s dark secrets
Sean Letcher believes the average citizen would be horrified by what really goes on behind the call centre doors

Christopher Knaus

21, May, 2024 @3:00 PM

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Centrepay scandal: Labor to reform debit scheme to combat ‘predatory behaviour’
Review follows Guardian Australia investigation identifying deep and ongoing failures with voluntary bill-paying service for Centrelink recipients

Lorena Allam and Christopher Knaus

21, May, 2024 @7:18 AM

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Why Guardian Australia is investigating the private debt collection industry
When everyday Australians go to the wall, private debt collectors step in. In a cost-of-living crisis it’s vital to scrutinise the industry

Christopher Knaus

20, May, 2024 @3:00 PM

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Revealed: How an Australian debt collection giant dodged its own blacklisting
Exclusive: Panthera Finance circumvented an order to cease buying and chasing debts in Victoria by passing on business to a sister company that hounded an autistic child

Christopher Knaus Chief investigations correspondent

20, May, 2024 @3:00 PM

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Centrepay scandal: energy firm Origin wrongly received funds from welfare payments of former customers
Exclusive: Company is the third supplier known to have been given payments from vulnerable Australians in cases exposed by Guardian Australia

Christopher Knaus and Lorena Allam

12, May, 2024 @3:00 PM

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High court decision to limit Catholic church abuse legal tactics to become law under NSW proposal
Legislation needed to limit use of stay applications and ensure justice for child abuse survivors, MP says

Christopher Knaus

08, May, 2024 @7:54 AM

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Financial rights advocates ‘seriously concerned’ about how Youpla support scheme will be spent
‘Disappointment’ comes after documents reveal only two-thirds of $96m will go to Indigenous victims of predatory funeral fund

Lorena Allam and Christopher Knaus

03, May, 2024 @3:00 PM

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About a third of $96m ACBF-Youpla victim support scheme to be spent on administration
National Indigenous Australians Agency and Services Australia will receive about $30m to run program for Aboriginal victims of predatory funeral fund

Lorena Allam and Christopher Knaus

02, May, 2024 @11:46 PM

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AGL’s use of Centrepay not audited for two years despite allegations it wrongly took $700,000 from vulnerable Australians
Exclusive: Services Australia says it is also working to retrieve overpayments from Queensland’s Ergon Energy

Christopher Knaus and Lorena Allam

30, Apr, 2024 @3:00 PM

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Urban Rampage banned from using Centrepay to sign up mostly Indigenous customers to credit arrangements
Asic finds arrangements posed ‘significant risk’ of financial hardship but clothing store says it will appeal ‘racist and paternalistic decision’

Lorena Allam and Christopher Knaus

26, Apr, 2024 @5:06 AM

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