annatims

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Three kept my mum’s PAYG mobile credit after she died
Friends had topped up her PAYG mobile to keep in contact – now we want the £93 left to go to a charity

Anna Tims

19, Jan, 2022 @7:00 AM

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UK taxpayers warned over high charges from rebate claims firms
Be wary of firms offering to help secure refunds from HMRC but then taking up to half of repayments

Anna Tims

15, Jan, 2022 @7:00 AM

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I was charged £65 by dating service eHarmony after I broke up with it
I cancelled a subscription to the firm’s website the same day I signed up, but it is still demanding payment

Anna Tims

12, Jan, 2022 @7:00 AM

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Landlord faces £150,000 bill after tenants turn homes into drug farm
Shreena Shah says she can’t find any redress in an unregulated market, amid calls for reforms of letting agents

Anna Tims

09, Jan, 2022 @9:00 AM

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My parents fear to leave money to their drug-addicted son
They care for my brother who has serious problems, but do not want to make a divisive decision

Anna Tims

06, Jan, 2022 @7:00 AM

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I lost more than £12,000 in a scam and the Co-operative Bank won’t resolve it
A reader tells of distress caused by four-month wait for resolution

Anna Tims

05, Jan, 2022 @7:00 AM

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We’re stuck with no internet and someone else’s Sky account
We need to work from home but are facing a blank screen

Anna Tims

31, Dec, 2021 @7:00 AM

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Probate delay is costing us £1,000 a month in interest
My uncle’s house has to be sold to pay off an equity loan

Anna Tims

30, Dec, 2021 @7:00 AM

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British Gas admits an error that could lose me a new home
My mortgage application was declined because of its mistake on my credit file

Anna Tims

29, Dec, 2021 @7:00 AM

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And the awards for the worst customer service go to …
Covid, Brexit and computers combined in 2021 to leave customers trapped in a Kafkaesque nightmare

Anna Tims

26, Dec, 2021 @9:00 AM

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All our student stuff has been ‘lost’ by TNT for two months
We paid it to ship the sealed plastic boxes and shrink-wrapped suitcases to Paris after graduating

Anna Tims

23, Dec, 2021 @7:00 AM

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Can we go on holiday in Tenerife with my 12-year-old daughter?
She has only had one jab, so is not ‘fully vaccinated’ as the Spanish government requires

Anna Tims

22, Dec, 2021 @7:00 AM

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