annatims

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‘Energy bills have overtaken wages’: 280-year-old pub at risk of closure
The Faulkland Inn near Bath has come through recessions, wars and Covid but is being beaten by soaring costs

Anna Tims

12, Aug, 2022 @12:38 PM

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Scammers took £20,000 of my wedding savings but Revolut won’t pay me back
I’m young and clued-up but even I was the victim of a sophisticated con – and now the bank says I can’t have a refund

Anna Tims

10, Aug, 2022 @6:00 AM

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Blameless, but I’m still being charged for a £60 hire car PCN
I’ve appealed against the penalty charge notice but Enterprise has deducted a fee from my account

Anna Tims

03, Aug, 2022 @6:00 AM

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I was refused a refund after shambles at Michael Bublé concert
Main parties blame one another and there is no mention of compensation

Anna Tims

27, Jul, 2022 @6:00 AM

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I can’t get my relative the vital NatWest account she needs
She has learning disabilities and her regular bank, where she gets help from staff, is closing this month

Anna Tims

22, Jul, 2022 @6:30 AM

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Change & No-Go at National Express over flexible ticket refund
Agent insisted the ‘complete flexibility’ promise I paid for only applied to transfers made before departure

Anna Tims

21, Jul, 2022 @6:30 AM

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Wait was far from trying to get Railbookers refund
The site had not paid our Paris hotel; the hoteliers then charged my credit card nearly €900

Anna Tims

19, Jul, 2022 @11:00 PM

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Now for some good news – the unsung heroes of great customer service
Our consumer columnist normally deals with problems. But she also gets cheering readers’ reports of corporate good deeds

Anna Tims

18, Jul, 2022 @6:30 AM

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During a stay with Airbnb, we were told the let was ‘illegal’
A woman arrived at our cottage to say our ‘host’ was subletting and threatened to call police

Anna Tims

14, Jul, 2022 @6:30 AM

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Why didn’t Skoda make its Fabia warranty terms clear?
It wouldn’t honour its 12-year body protection because of a clause I knew nothing about

Anna Tims

13, Jul, 2022 @6:30 AM

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Why did Barclays revoke my unused overdraft?
It told me it would have a negative impact on my credit rating

Anna Tims

07, Jul, 2022 @6:00 AM

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Antler has been totally silent over my £179 broken suitcase
I’m left with an unusable object but there is no number to call

Anna Tims

06, Jul, 2022 @6:00 AM

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