Technical fault blights Glastonbury streamed event Live at Worthy Farm

Ticketholders were initially unable to access online concert owing to faulty access codes but event will be shown again

In the digital equivalent of a washed-out festival, Glastonbury’s much-anticipated livestreamed event, Live at Worthy Farm, has left fans disappointed after many ticketholders were unable to access the stream.

Hopeful viewers – many of whom had created Glastonbury-themed parties in anticipation – had spent £20 for tickets to access the event, featuring performances by Coldplay, Damon Albarn, Haim and others, filmed on the deserted Glastonbury festival site across the last few days.

But many ticketholders received messages that the codes they had been provided with to access the stream were invalid.

Thousands wrote angry messages on Twitter to the event’s production company, Driift. The company later posted a link to watch the stream without a code, though viewers were unable to rewind the concert to the beginning and watch it in its entirety.

Driift also posted a statement apologising for the fault, and said customers who purchased the 7pm Saturday stream could access two timed streams on Sunday, as well as a streaming link that lasts until 30 May.

The festival had raised much-needed revenue from the livestream after two years of cancellations owing to the coronavirus pandemic, but now will be faced with applications for refunds, which Driift also detailed in its statement.

PUBLIC STATEMENT pic.twitter.com/eaBJUoEfLw

— Driift Live (@DriiftLive) May 22, 2021

Glastonbury apologised on Twitter. Organiser Emily Eavis said: “I am so sorry about the problems with the stream … we will obviously make sure we show the whole film again from tomorrow, too, and give you the chance to catch up on any bits you missed.”

Coldplay had heralded the concert as a “very special night at Worthy Farm tonight and a home gig for us,” having headlined the festival four times previously.

The event was also the world premiere of the Smile, a new trio featuring Thom Yorke and Jonny Greenwood of Radiohead, and Sons of Kemet drummer Tom Skinner.

Contributor

Ben Beaumont-Thomas

The GuardianTramp

Related Content

Article image
Live at Worthy Farm review – beautiful music marred by technical meltdown
Access problems mean this could be remembered as a failure – but the filmed performances, from Coldplay’s twinkling spectacular to Kano’s dynamic theatre, are superb

Alexis Petridis

23, May, 2021 @11:04 AM

Article image
Glastonbury: PJ Harvey, Jarvis Cocker, George Ezra and Róisín Murphy join livestream bill
A narrative by Harvey, Cocker, Michael Eavis and others will link musical performances from around the site

Laura Snapes

12, May, 2021 @8:00 AM

Article image
Live at Worthy Farm: follow along with Glastonbury’s livestreamed festival
With a lineup including Coldplay, Michael Kiwanuka, Haim and Wolf Alice, Glastonbury’s livestreamed show is the next best thing to being there. Follow along here as it airs online

Ben Beaumont-Thomas

22, May, 2021 @6:57 PM

Article image
Radiohead at Glastonbury 2017 review – a slow creep towards transcendence
Despite alienating visuals, Thom Yorke’s random chat and an eclectic set that includes a hefty slice of experimental fare, the band leave the crowd satisfied by saving their best till last

Alexis Petridis

24, Jun, 2017 @12:11 AM

Article image
Behind the scenes at Glastonbury’s Live at Worthy Farm – photo essay
We joined Wolf Alice, Michael Kiwanuka, Haim, Jorja Smith, the Mutoid Waste Company and others as they made the film that replaces the Glastonbury festival this year

David Levene (photography), essay by Laura Snapes

22, May, 2021 @10:00 AM

Article image
Live at Worthy Farm: joy as Glastonbury takes muddy first steps back to normality
Performers and staff revel in the festival’s first muddy steps back to normality with Saturday’s global livestream

Laura Snapes

22, May, 2021 @6:00 AM

Article image
Glastonbury live-stream festival: Coldplay, Michael Kiwanuka and Haim to perform
Damon Albarn, Idles, Jorja Smith, Kano, Wolf Alice and Honey Dijon will also appear at Live at Worthy Farm, a ticketed virtual event on 22 May

Laura Snapes

31, Mar, 2021 @6:50 AM

Article image
David Bowie, Adele and Beyoncé: BBC unveils Glastonbury coverage
Classic sets to be shown in place of 50th anniversary festival scuppered by coronavirus

Laura Snapes

26, May, 2020 @7:00 PM

Article image
Metallica defy the sceptics to win over the Glastonbury crowd

The metal outfit make festival history, while Lana Del Rey delivers characteristically narcotic torch songs and Arcade Fire bring spectacle and joy to a dazzling show

Dorian Lynskey

28, Jun, 2014 @7:27 PM

Article image
Future Glastonbury festival headliners: which bands are making the most noise

Six Glastonbury acts that are lower down the bill but are worth watching – and may just be headlining in five years' time

Paul MacInnes, Harriet Gibsone, Paul Lester and Caspar Llewellyn Smith

24, Jun, 2013 @4:02 PM