In the digital equivalent of a washed-out festival, Glastonbury’s much-anticipated livestreamed event, Live at Worthy Farm, has left fans disappointed after many ticketholders were unable to access the stream.
Hopeful viewers – many of whom had created Glastonbury-themed parties in anticipation – had spent £20 for tickets to access the event, featuring performances by Coldplay, Damon Albarn, Haim and others, filmed on the deserted Glastonbury festival site across the last few days.
But many ticketholders received messages that the codes they had been provided with to access the stream were invalid.
Thousands wrote angry messages on Twitter to the event’s production company, Driift. The company later posted a link to watch the stream without a code, though viewers were unable to rewind the concert to the beginning and watch it in its entirety.
Driift also posted a statement apologising for the fault, and said customers who purchased the 7pm Saturday stream could access two timed streams on Sunday, as well as a streaming link that lasts until 30 May.
The festival had raised much-needed revenue from the livestream after two years of cancellations owing to the coronavirus pandemic, but now will be faced with applications for refunds, which Driift also detailed in its statement.
Glastonbury apologised on Twitter. Organiser Emily Eavis said: “I am so sorry about the problems with the stream … we will obviously make sure we show the whole film again from tomorrow, too, and give you the chance to catch up on any bits you missed.”
Coldplay had heralded the concert as a “very special night at Worthy Farm tonight and a home gig for us,” having headlined the festival four times previously.
The event was also the world premiere of the Smile, a new trio featuring Thom Yorke and Jonny Greenwood of Radiohead, and Sons of Kemet drummer Tom Skinner.