Online shopping

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Thousands of HSBC customers in UK unable to access online banking services
Consumers report problems using bank’s app on one of the busiest shopping days of year, Black Friday

Mark Sweney and Nadeem Badshah

24, Nov, 2023 @11:44 PM

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Black Friday fails to rally UK shoppers as sales look sluggish
Fewer online purchases and less high street footfall reported in early trading but retailers remain hopeful as monthly payday looms

Sarah Butler

24, Nov, 2023 @5:13 PM

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Weapons banned in UK apparently found on shopping app Temu
Which? says it bought age-restricted knives and axes without checks from sellers on China’s answer to Amazon

Sarah Marsh

17, Nov, 2023 @12:01 AM

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Amazon shows ‘contempt’ for UK law over parcel thefts
Its insistence that customers need a police report to get a refund after goods fail to turn up could go against Consumer Rights Act

Anna Tims

14, Nov, 2023 @9:00 AM

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Many unhappy returns: UK retailers count the costly growth in sent-back items
Mounting waste, rising costs and shrinking profits prompt firms to find ways to deter shoppers from sending stuff back

Sarah Butler

10, Nov, 2023 @4:02 PM

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Shop like a billionaire? I bought six items from Temu – the app that’s sweeping the world
Amid the cost of living crisis, China’s answer to Amazon is proving wildly popular, with more than 100m app downloads this year. But are the items any good?

Hilary Osborne

09, Nov, 2023 @10:00 AM

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‘It’s scarily good’: vintage clothing market is flooded with fakes
Counterfeit clothes have become a profitable industry – and it’s much more difficult for bona fide retailers to stem the tide

Tess Reidy

04, Nov, 2023 @4:00 PM

Article image customers targeted by scam ‘confirmation’ emails
Travellers are getting seemingly convincing messages asking them to provide bank card details and threatening their reservation will be cancelled

Miles Brignall

23, Oct, 2023 @8:00 AM

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Christmas shoppers to buy fewer and cheaper items this year as cost of living crisis persists
UK spending will be lower in real terms than last year as savings have been depleted and inflation remains high, say analysts

Sarah Butler

22, Oct, 2023 @3:55 PM

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UK shoppers: have you bought unsafe children’s toys via online platforms?
We want to hear about the malfunctioning children’s items you’ve purchased online

Guardian community team

02, Oct, 2023 @2:39 PM

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H&M is latest fashion retailer in UK to charge to return online purchases
Rise in delivery and processing costs combined with increased use of free returns leads to £1.99 charge

Sarah Butler

19, Sep, 2023 @2:05 PM

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‘They’re meaningless’: why women’s clothing sizes don’t measure up
Are you a 10 in one store and a 14 in another? We examine what’s behind this sizing crisis – and how to solve it

Leah Harper

15, Sep, 2023 @10:00 AM

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