Online shopping

Sainsbury’s and Marks & Spencer clash over online tax plans

Sainsbury’s and others call for tax on internet sales, while Marks & Spencer says that would ‘punish’ go-ahead outlets

Sarah Butler and Joe Middleton

19, May, 2022 @2:45 PM

Appliance seller AO forecasts profits to dive as consumers cut spending

Shares fall as profit expected to plunge from £64m to £8m amid falling sales and customers cancelling warranties to save cash

Sarah Butler

29, Apr, 2022 @12:05 PM

Wedgwood: a potted history of a missing online order

A reader paid at the beginning of December but missed Christmas – and is still waiting

Miles Brignall

12, Apr, 2022 @6:00 AM

Shoppers shocked as supermarkets’ online prices jump after ordering

At some big chains’ sites, the cost shown when you check out is a ‘guide price’ that may change later

Donna Ferguson

09, Apr, 2022 @6:00 AM

May I have a word about… when shopping became an omnichannel experience | Jonathan Bouquet

If you prefer your purchases in person rather than online, read on…

Jonathan Bouquet

20, Mar, 2022 @10:00 AM

UK shoppers face more identity checks when buying online

Two-factor authentication is designed to reduce the £376m lost to fraud in 2020

Julia Kollewe

14, Mar, 2022 @12:01 AM

‘They took my world’: fashion giant Shein accused of art theft

Artists say firm with murky ethical record is stealing their designs

Shanti Das

06, Mar, 2022 @8:45 AM

Phish Food for fish fillets? Strangest online grocery swaps revealed

Which? research finds two in five shoppers have received unusual substitutions in supermarket orders

Joanna Partridge

19, Feb, 2022 @6:00 AM

UK online shoppers face more identity checks as new anti-fraud rules kick in

Under changes coming in on 14 March, retailers will have to verify customer is who they claim to be

Miles Brignall

12, Feb, 2022 @7:00 AM

How to save money on buying books – or get them for free

From using your local library and supporting independent bookshops, to borrowing virtually

Donna Ferguson

31, Jan, 2022 @7:00 AM

Klarna: ‘buy now, pay later’ firm to launch card in the UK

Klarna Card is the latest effort to rival major credit card firms and banks that offer consumer loans

Kalyeena Makortoff Banking correspondent

26, Jan, 2022 @7:00 AM

Aldi ends Deliveroo deliveries as customers return to stores

Deliveroo records healthy quarterly sales but Aldi’s move reflects passing of online groceries’ pandemic peak