Online shopping

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Sainsbury’s and Tesco resolve technical issues that disrupted deliveries
Sainsbury’s was unable to deliver majority of daily orders, while Tesco hit by separate issue that impacted small number of deliveries

Geneva Abdul

16, Mar, 2024 @5:53 PM

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Mushrooms swapped for tampons among bizarre UK supermarket substitutions
Which? survey finds a third of online supermarket shoppers have been given a substitution

Zoe Wood

16, Mar, 2024 @6:00 AM

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Spending on accidental subscriptions has doubled in a year in UK
Charity says problem getting worse, after hard-to-cancel contracts trapped quarter of UK adults last year at cost of £688m

Sarah Marsh Consumer affairs correspondent

08, Mar, 2024 @11:24 AM

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Luxury clothing brand Matchesfashion to enter administration
More than half workforce face losing jobs after new owner Frasers says it is unwilling to fund turnaround

Sarah Butler and Jane Croft

08, Mar, 2024 @8:15 AM

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Fake reviews and hidden online charges to be banned under new rules
Drip pricing is said to cost consumers £2.2bn, with entertainment providers, hospitality and transport sectors all using the practice

Sarah Butler

24, Jan, 2024 @5:00 AM

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Fifty is fabulous, so picture the reality | Brief letters
Brief letters: Kate Moss at 50 | Vinted’s impact on charity shops | IPP sentences | Pant-throwing prowess

11, Jan, 2024 @5:40 PM

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TechScape: Is the Consumer Electronics Show still relevant?
The world’s largest tech event has cutting-edge TVs and even a VW with ChatGPT – but cheap gadgets and big tech have dented its influence. Plus, HMRC comes for side hustlers

Alex Hern

09, Jan, 2024 @11:45 AM

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Selling goods online? Be warned: HMRC will soon know about it
Whatever it is, from used clothes on Vinted, collectables on eBay, to Airbnb lets, profits will now be under scrutiny

Shane Hickey

01, Jan, 2024 @9:00 AM

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Boxing Day shoppers expected to spend £3.7bn, a big drop on last year
Some big retailers stay shut as Black Friday overshadows traditional sales and people watch their budgets

Sarah Butler

26, Dec, 2023 @8:00 AM

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TechScape: Has online shopping left us in a desperate race to the bottom?
Low-cost, low-quality ‘everything’ stores such as Temu, Shein and Amazon make buying stuff easier than ever – but it comes at a cost

Kate Lindsay

19, Dec, 2023 @11:45 AM

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Christmas shoppers warned over ‘missed delivery’ scams
With the stress of last-minute shopping online, not receiving a parcel can cause hasty actions

Zoe Wood

18, Dec, 2023 @7:00 AM

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Looking for an online bargain? Beware of exploding batteries, dangerous toys, even socks that can burn you …
Many items sold through online marketplaces don’t meet safety regulations. Then there are the counterfeits. Why is the law so powerless – and how can you protect yourself?

Kirsty Major

13, Dec, 2023 @10:00 AM

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