Online shopping
John Lewis treads a fine line between staying special and staying alive
The retailer’s results this week will look ugly, but too drastic a course change could hurt its image forever
Sarah Butler
07, Mar, 2021 @12:05 AM
Hotel Chocolat boosts sales as fans feed craving online
Sales growth across key markets amid Covid lockdowns fuels expansion plans
Sarah Butler
02, Mar, 2021 @4:09 PM
Aldi and Lidl lose out as UK online grocery sales hit new heights
Tesco market share up for first time in five years as shoppers turn to internet during Covid pandemic
Sarah Butler
02, Mar, 2021 @11:42 AM
Sainsbury’s fails to deliver on its customer service
I was stranded at home when my order was cancelled. Now I can’t even evenn get a refund
Anna Tims
18, Feb, 2021 @7:00 AM
Royal Mail delivers record parcel numbers as Covid cuts despatch of letters
Almost 500m parcels delivered in Christmas quarter as lockdowns fuel sea change in delivery service
Jasper Jolly
11, Feb, 2021 @1:05 PM
Ocado may lose out despite its lockdown-aided sales rise
Online supermarket will at some point be asked to pay to help prevent the death of the high street
Larry Elliott
09, Feb, 2021 @7:43 PM
‘I thought buying things would make me feel better. It didn’t’: The rise of emotional spending
Many of us are living for the buzz of the doorbell – spending billions we can’t afford on stuff we don’t need. Here is how to recognise the problem and regain control
Sirin Kale
09, Feb, 2021 @10:00 AM
Reform business rates or risk a high street collapse, say firms
Tesco, B&Q and Waterstones join call for tax change to save thousands of retail jobs and shops
Zoe Wood and Richard Partington
08, Feb, 2021 @6:01 AM
Online sales tax aims to 'shift balance' as UK high streets struggle
Treasury looks at options as physical shops face dual threat of retail internet and Covid pandemic
Richard Partington Economics correspondent
07, Feb, 2021 @3:59 PM
Moonpig soars to £1.4bn at the end of its first day of trading
Online greetings card retailer placed 140m shares at 350p to give new investors a 41% stake
Sarah Butler
02, Feb, 2021 @7:29 PM
Retail is at death’s door – and tinkering with business rates won’t save it
The fact that buyers rescuing Debenhams and Arcadia don’t want their 500 shops shows how deep the high street crisis is
31, Jan, 2021 @9:00 AM
Tell us about your most useful or regrettable pandemic purchases
We would like to hear about the things you have bought during the pandemic that are either useful or useless
Guardian community team
28, Jan, 2021 @3:43 PM
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