Internet, phones & broadband

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UK telecoms firms urged to let customers leave before record price rise
Which? calls on firms to let customers break contracts penalty-free ahead of expected 14% rise in April

Miles Brignall

26, Jan, 2023 @6:00 AM

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The Guardian view on digital exclusion: online must not be the only option | Editorial
Editorial: The interests of a significant minority are being neglected as everyday tasks are conducted via smartphones and tablets


23, Jun, 2022 @4:02 PM

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Openreach is failing to connect me
The first engineer said he had to wait until the weekend to get access to a box in the road. Then he forgot to come back

Anna Tims

02, Jun, 2022 @6:00 AM

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When we lose the power to report a power cut | Letter
Letter: Perhaps Kwasi Kwarteng can explain how people will make calls in the future when telephone connections will rely on broadband, writes Geoff Thomas


07, Dec, 2021 @5:33 PM

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BT warns rural areas will suffer broadband delays unless government steps up
Philip Jansen fears residents risk ‘second-class’ status in full-fibre rollout until financial barriers are lifted

Mark Sweney

04, Feb, 2021 @11:28 AM

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Millions in UK struggling to pay internet and phone bills, says Ofcom
Regulator says some users have cut food spend to pay telecoms bills during Covid crisis

Mark Sweney

18, Dec, 2020 @1:10 PM

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There’s a disconnect with BT over repairing my crucial landline
I suffer from heart problems so I am a top priority but still can’t get an engineer to visit

Rebecca Smithers

24, Dec, 2019 @7:00 AM

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Openreach overreach? Labour's free broadband plan faces hurdles
Nationalisation of BT’s broadband arm sounds easy in theory but in practice price and pensions are big obstacles

Nils Pratley

15, Nov, 2019 @6:08 PM

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‘My flat was built in 2017 so why can't I get BT or Sky broadband?’
Jennifer Offord’s new-build does not allow her to sign up to internet and TV from major providers

Rebecca Goodman

25, May, 2019 @6:00 AM

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Loyal customers being 'ripped off' by £877 a year, study finds
Citizens Advice files super-complaint in bid to end ‘systematic scam’ by banks, insurers and mobile phone companies

Rupert Jones

27, Sep, 2018 @11:01 PM

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George Soros-backed firm unveils superfast broadband rollout in UK
Up to 50 towns and cities to enjoy gigabit-speed fibre-optic service in Hyperoptic’s £250m investment

Mark Sweney

03, Aug, 2018 @8:59 AM

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How can BT just give away our broadband connection?
We moved to a house in the Scottish Highlands that had internet ... then it didn’t. Now, there is no room at the exchange

Miles Brignall

03, Jun, 2018 @6:00 AM

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