Broadband

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BT took an age to install our community centre’s superfast broadband
After six months and 15 visits by Openreach technicians BT still left us without a working connection

Miles Brignall

18, Oct, 2021 @6:00 AM

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End of the satellite dish? Sky launches its own smart TV
Company says Sky Glass will be paid for ‘like a mobile phone’ and removes need for dish or set-top box

Mark Sweney and Samuel Gibbs

07, Oct, 2021 @10:53 AM

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New UK broadband rules will make it easier to switch supplier
Ofcom hopes One Touch Switch process will encourage people to seek out better deals

Mark Sweney

28, Sep, 2021 @7:34 AM

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Four weeks to financial fitness: 28 steps to get your money into shape
From pensions to savings, and broadband to energy bills, check if you have made the right choices

Hilary Osborne, Miles Brignall and Rupert Jones

04, Sep, 2021 @6:00 AM

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BT is trying to charge me £348 to leave its broadband service
The company had told me I could leave penalty-free, but it is threatening me with debt collectors

Miles Brignall

03, Aug, 2021 @6:00 AM

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Lifeline for rural areas facing crippling broadband connection bills
Ofcom has provided a ray of hope for those in a wifi black hole

Shane Hickey

01, Aug, 2021 @8:00 AM

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BT cold callers have been targeting my vulnerable sister
She was sold a package she does not want on two occasions

Anna Tims

07, Jul, 2021 @6:00 AM

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BT cuts broadband bills in half for struggling households
‘Social tariff’ of £15 a month offered to up to 4.6m households on benefits or low incomes

Miles Brignall

03, Jul, 2021 @6:00 AM

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Fast, reliable broadband … it’s now a key selling point for house hunters
Forget schools or a nice pub nearby. A good internet connection is a top priority. But not all properties are equal

Shane Hickey

27, Jun, 2021 @8:00 AM

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Boost for BT as Altice telecom group buys 12% stake
Firm owned by French-Israeli billionaire Drahi becomes biggest stakeholder in move to exploit UK broadband rollout

Mark Sweney and Kalyeena Makortoff

10, Jun, 2021 @8:33 AM

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Virgin insists on its ‘exit fee’ although we can’t get a service
I am a carer, and paying the £240 would cripple us financially

Anna Tims

20, May, 2021 @6:00 AM

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Crossed wires: villagers perplexed by phone line mix-up
Rousham was cut off after a lorry crash but repairs led to a new mum ringing someone else’s husband

Anna Tims

08, May, 2021 @6:00 AM

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