DVLA fined us £354 after we scrapped our Nissan

We thought we had filled in all the paperwork correctly but that has made no difference

In July 2021 we scrapped our beloved Nissan Micra because it was beyond repair.

I took it to the scrap merchant and my wife posted the V5C form to the Driver and Vehicle Licensing Agency (DVLA). The insurance was cancelled in September.

However, in February a letter from the DVLA said we had failed to insure the Micra. I returned the paperwork, stating we no longer owned the car, with details of the company we used to scrap it, and the date it was scrapped. A letter back thanked us for the information.

We are teachers, so usually go to France for the summer holiday. When we got back at the end of August we found a letter from the DVLA saying we were being taken to court for failing to insure the vehicle, and had 21 days to respond.

I tried to log on to the website to dispute the case but the 21 days had already passed.

I sent all the information again, along with passport stamps that showed we were out of the country when the court letter was sent.

I heard nothing back but have received a £354 fine as the court case went ahead in our absence.

At no point, from sending the information in February, did it give any indication the matter was not resolved.

NB, Sheffield

You thought you had done everything required of you when you scrapped your car. However, when we asked the DVLA to investigate, it insisted “all action taken has been correct”.

It added: “It’s important that motorists tell us straight away when they dispose of their vehicle or risk still being liable for any penalties.”

When you scrap a car there are very specific steps to follow. You must use an authorised treatment facility (usually a scrapyard or breaker’s yard) and they need to fill in the yellow “sell, transfer or part-exchange your vehicle” section of your logbook (V5C).

Then you have to tell the DVLA; the easiest way to do this is via its website. You should receive a confirmation email, followed by a letter stating you are no longer the keeper of the vehicle.

Alternatively, as you say you did, you can post the yellow form to the DVLA and again should receive a letter back. If you don’t get one you need to chase it up.

Based on what you have told me, it sounds like something has gone wrong. I was going to suggest you appeal against this fine but you already have, and have a hearing this month. We wish you luck.

• We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.

Contributor

Zoe Wood

The GuardianTramp

Related Content

Article image
DVLA failed to reply after my partner passed away
I needed to register the car in my name but I faced a series of delays

Rebecca Smithers

22, Sep, 2020 @6:00 AM

Article image
Why did the DVLA go into communication lockdown?
I have tried to get my car logbook sorted with the driving agency but there’s no way to get through

Rebecca Smithers

27, Jul, 2020 @6:00 AM

Article image
How can we get my son’s provisional driving licence from the DVLA?
We applied two-and-a-half months ago, and we don’t understand why it is taking so long

Miles Brignall

16, Nov, 2021 @7:00 AM

Article image
DVLA’s driving licence delay is costing a fortune
My employer has had to hire taxis and the courts service is providing transport to get me to court

Zoe Wood

15, Aug, 2022 @6:00 AM

Article image
Motorists in a jam as Covid-19 leaves them waiting months for DVLA documents
Car owners unsure if they can legally drive because of application backlog

Miles Brignall and Rebecca Smithers

01, Aug, 2020 @6:00 AM

Article image
DVLA sent me on a wild goose chase in search of my driving licence
As a wheelchair user I was given a string of inaccessible appointments for an eye test

29, Mar, 2023 @6:00 AM

Article image
DVLA put the brakes on my efforts to tax my camper van
And now, because I can’t, I’ve been effectively banned from driving it for the summer

Miles Brignall

22, Jun, 2021 @6:00 AM

Article image
DVSA dithering over MOT mistake could negate my insurance cover
I discovered by chance my car had failed its test, even though it doesn’t need one

Miles Brignall

04, Oct, 2021 @6:00 AM

Article image
Parking fines: DVLA breached law over sharing drivers’ details
Agency could face compensation claims after data watchdog rules it applied wrong part of the law

Rupert Jones

25, Jun, 2022 @6:00 AM

Article image
‘The service is appalling’: drivers face holdups as DVLA fails to send licences
Readers say their lives have been put on hold because of delays at the government agency

Miles Brignall

26, Jun, 2021 @11:00 AM