Driven to despair by disarray at DVLA | Letters

Angela MacTavish wonders how two departments of the same agency can operate with totally different levels of efficiency

Last Thursday, I received an official brown envelope with a Swansea return address. Could this possibly be my renewed driving licence that I had requested (as directed) via DVLA Swansea and acknowledged by it on 22 June 2021?

It was instead the DVLA registration certificate for a car that I had bought three days earlier, swiftly noting its acquisition and documenting all amendments provided. I cannot understand how two departments of the DVLA could be operating with such different levels of efficiency.

This suggests that the agency requires a shake-up in management to ease the problems that motorists have been facing. Might a solution be the issue of a temporary paper document like a registration certificate for a named driver, until a huge effort is made to clear the licence backlog with the intervention of the ministry concerned?
Angela MacTavish
Bognor Regis, West Sussex

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