What has Barclays done with my £50,000 after post-Brexit changes?

I kept the account when I moved to Greece, but the bank closed accounts held by non-UK residents

I have had a Barclays bank account for 27 years and kept it when I moved to Greece but, after Brexit, it decided to close accounts held by non-UK residents.

I have never received a letter from Barclays about this but, in September, I found I could no longer log in to my account which contained nearly £50,000.

When I contacted Barclays, I was told it had been closed and it advised me to make a reclaim request for my money to be transferred to my Greek bank account.

I did this online on 14 September. I also filled in the account closing instructions form and uploaded all the documents it asked for.

I was then sent a “claim submission number” informing me that it would process it within 10 working days of receiving my documents.

However, more than a month has passed and my funds have still not arrived.

I have repeatedly called Barclays to find out what has gone wrong, but no one can tell me. What has happened to my money?

AR, Axioupoli, Greece

This is the second case I have dealt with where a Greece-based Barclays customer has struggled to get hold of their cash after the unexpected (to them) closure of their account.

Barclays says: “As a ring-fenced bank, our Barclays UK products are designed for customers within the UK. Where we make the decision to no longer offer products and services, we are contacting impacted customers to give them six months notice of this decision and outline the next steps they need to take.

“Following the customer’s redemption request, the proof of identity submitted was rejected as it did not meet the certification requirements as outlined on our reclaim portal.

“We wrote to the customer on 15 September to request certified copies of their identity documents. We have completed the required verification checks, and have initiated the transfer to their selected account.”

Although you did not receive any correspondence from Barclays, the bank sent you three letters – one posted as far back as November 2021 – informing you of its intention to close the account. It then went ahead and shut it in the summer. With our help your cash finally landed in your Greek bank account on 28 November and you are very relieved.

Barclays has set up a dedicated website for customers who might be affected by this shake up but it’s hard not to conclude that it has not put enough effort into managing these closures. Sending letters and then closing accounts – even when no reply comes from the account holder – does not seem good enough when large sums of money are at stake.

There are other ways to reach customers, especially those living abroad, in the 21st century.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions


Zoe Wood

The GuardianTramp

Related Content

Article image
Barclays bank put my £350,000 out of reach after Brexit changes
I am out of work and need it but it shut down my account here in Spain

Zoe Wood

01, May, 2023 @6:00 AM

Article image
Barclays refuses to hand over £4,000 after Brexit account closure
My mother in Italy was told her account was to be closed after 40 years. Now she can’t retrieve the balance

Miles Brignall

26, Jul, 2021 @6:00 AM

Article image
Barclaycard slashed my £6,500 credit limit to £250
The only reason we can think of is that we are in a dispute about a £500 refund for a cancelled flight

Miles Brignall

26, Apr, 2021 @6:00 AM

Article image
I sent money to a friend using Barclays’ Pingit app, but it never arrived
An international transfer of £792 in euros in May still hasn’t turned up in my friend’s account

Rebecca Smithers

25, Jun, 2017 @5:59 AM

Article image
Why won’t Barclays let me cancel my direct debit?
The bank insisted I had to tell the ‘merchant’ involved to confirm the cancellation

Miles Brignall

16, Jul, 2018 @6:00 AM

Article image
Barclaycard insists I can only increase my credit limit via its app
A reader, who is an an older customer, says they don’t bank online and don’t have a smartphone

Miles Brignall

01, Mar, 2022 @7:00 AM

Article image
Barclays blocked ‘fraudulent’ cheques, but where’s the money gone?
Bank said my sister-in-law’s cheques were suspect but would not provide further details

Miles Brignall

26, Jan, 2015 @6:59 AM

Article image
Can I bank on Barclays to pay my PPI refund?

The ombudsman upheld my complaint, which I first lodged two years ago, but the bank is ignoring both of us

Miles Brignall

26, Aug, 2013 @5:59 AM

Article image
I transferred £10,000 into the wrong account – how can I get it back?
Somehow I managed to type the wrong sort code when transferring my redundancy payment into a new savings account

Miles Brignall

16, Jan, 2018 @7:00 AM

Article image
UK bank overdrafts: ‘I received £8,000 after I complained’
People struggling with debt could get redress if their bank failed to make the right affordability checks

Jess Clark

13, May, 2023 @7:00 AM