Anti-virus firm McAfee seems to be sending junk emails

I received a flood of renewal demands and unsubscribing doesn’t work

I cancelled my McAfee anti-virus subscription earlier this year when I discovered it had been double charging me. It refunded only the current year and led me on a wild goose chase to recover the previous two years’ money; I eventually gave up.

Now that my subscription period has ended, it is bombarding me with renewal demand emails several times a day. This weekend I received 15.

Unsubscribing doesn’t work and, in fact, seems to generate more.

MN, by email

I asked McAfee about your experience and, in fairness, it came back very quickly to explain that it had, in fact, repaid you for the previous year’s overcharge.

You were adamant that it hadn’t, but after many emails, and much checking of accounts, we were finally able to establish that the money had been paid into your bank. The confusion was that your statement showed it as coming from F/Flow Sutherland, rather than the more obvious McAfee.

In terms of the emails, the company has confirmed that the messages you are being sent are not from it. Instead, they are from scammers posing as McAfee, trying to gain your bank card details. Your email system should block or treat them as spam if you ask it to.

• Last week’s letter on driving licences has predictably prompted a wave of similar ones. Sadly, I can’t take up every complaint as much as I would like to help. Instead, I would urge readers whose licences are stranded in Swansea to contact their MP. Until MPs start putting pressure on ministers, this ridiculous situation won’t get resolved.

We welcome letters but cannot answer individually. Email or write to Guardian, 90 York Way, London N1 9GU. Include a phone number. We welcome letters but cannot answer individually. Email us at or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.


Miles Brignall

The GuardianTramp

Related Content

Article image
Consumer warning over anti-virus software scams
Serious crime body says almost a quarter of UK web users have been approached by fraudulent 'IT helpdesks' offering to check their computers for viruses

Mark King

15, Nov, 2010 @2:52 PM

Article image
It’s McAfee itself that my computer needs protection from
I paid £49, and my wife paid again. But we are still getting messages that we are at risk

Anna Tims

11, Dec, 2015 @7:00 AM

Article image
FTC cracks down on tech support scam run from India
Phone con attempted to convince people that their computers had a virus and then sign them up to multi-year contracts. By Charles Arthur

Charles Arthur

04, Oct, 2012 @10:06 AM

Article image
Every time I contact TalkTalk I get a fake email from scammers
It seems the phone company is still having problems with data breaches

Miles Brignall

14, Jun, 2017 @6:00 AM

Article image
Microsoft drops partner accused of cold-call scam
India-based Comantra, alleged to be involved in telephone support scam, ejected from Microsoft's Gold Partner membership scheme. By Charles Arthur

Charles Arthur

22, Sep, 2011 @1:48 PM

Article image
Amazon delivers another blow after I was hacked
It just won’t believe that I did not buy £437-worth of earphones

Miles Brignall

01, Feb, 2021 @7:00 AM

Article image
What can I do about ‘copycat’ websites?
I went to renew my driving licence online and a website tried to charge me just under £70

Rebecca Smithers

12, Jun, 2018 @7:27 AM

Article image
Beware emails and WhatsApp messages asking for loans
Reports of people duped into sending money after seemingly being contacted by a friend

Miles Brignall

09, Nov, 2021 @7:00 AM

Article image
Dyson does well – but beware those taking its name in vain
It offers great customer service, but there are those trying to fraudulently trade off it

Rebecca Smithers

01, Aug, 2017 @6:00 AM

Article image
Facebook message persuaded me to hand fraudsters my personal details
I pulled out before giving any bank or card numbers, but how can I protect myself now?

Miles Brignall

06, Dec, 2022 @7:00 AM