In June I witnessed dangerous driving of a Hermes vehicle (an HGV) on the M6. My wife took a photo. But I have since been unable to report the driver, finding the company virtually impenetrable. Phone lines have no human response. Web chat is on a script. The head office phone number disconnects immediately. I spent years working on road safety issues and am spitting feathers in frustration. Today, I got an automated “customer satisfaction” survey. JH, Nantwich, Cheshire
Hermes told us the person involved was a temporary agency driver, not working for the company directly. It says: “The safety of our drivers and other road users is always our top priority and we have invested heavily in this. An investigation was launched and the driver was immediately suspended. We thank JH for raising this incident. We are continually exploring ways to improve our communications channels.”
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