I ordered a bed from Ikea online and paid £35 for the delivery service, which offered four-hour time slots. I picked 7-11am on a Saturday. At 8am the company called to say the drivers were delayed and did not know when the item would arrive, essentially asking me to wait in all day. The bed in fact arrived at 15.30. I asked for the delivery charge to be refunded but Ikea told me that as the bed arrived on the day I had requested, I would receive a £5 voucher and not a refund. I didn’t think this was good enough so I wrote to complain and was offered a £30 voucher instead. I have shopped at Ikea for decades and don’t think asking to be reimbursed for a service I did not receive is unreasonable.
GG, London SE11
As you say, you didn’t receive what you had purposefully paid extra for. Ikea has listened to your plea and says:“We naturally want all our customers to be happy, and we have apologised. We have since resolved this matter to their satisfaction.”
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