I transferred £10,000 into the wrong account – how can I get it back?

Somehow I managed to type the wrong sort code when transferring my redundancy payment into a new savings account

I am usually very careful with online banking but just before Christmas I appear to have inexplicably typed the wrong sort code when transferring a £10,000 redundancy payment into a new savings account with Birmingham Midshires.

My money left my bank account but it has not turned up where it should have, and I am trapped in the nightmare of trying to get my bank, Barclays, to help or even communicate

The only small bit of good news is that the money has apparently gone into another Barclays account.

Having been told I would be contacted within 24 hours, it was then two days, then eight and now there is no timescale for responding.

I have to call the international team in India each time and start from scratch with all the information.

LH, by email

This was a slightly different tale to the usual case of mis-sent money, as it seems you did input the right bank details.

However, you failed to input the correct unique code that would have sent the money to your new savings account. Lots of building societies/savings require the user to input their savings account number.

We asked Barclays to investigate and whether it was our plea, or your own requests, your £10,000 turned up in your savings account a few days later. You are greatly relieved.

We recommend sending a small test payment when setting up a new online mandate. Once it has arrived, and you know the system works, you can send the larger amount in confidence.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions


Miles Brignall

The GuardianTramp

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