Why did LG play pass the parcel with our repaired TV?

It insists it’s out for delivery but the courier says it doesn’t have it

I bought an LG television around Christmas last year and recently it developed a fault. I contacted LG several times and, eventually, it admitted a repair was needed and arranged to collect it. Just under a week later I was told it had been repaired and would be delivered the next day but it was not. This is where the problems began. The courier claims it was never entered in its network, while LG keeps telling me the courier has it. I’m going round and round in circles with no hope of seeing my TV again. DP, Leeds

We still have no idea what caused the problem, but we are happy to report that following a call to LG’s headquarters, someone has got their act together, and that you and your TV have been reunited. No reason was offered but at least you will not be missing the Strictly special this year.

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Contributor

Miles Brignall

The GuardianTramp

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