PayPal: I was given the boot over fake Uggs

Unwitting eBay purchase of counterfeit footwear seems to have left me without a leg to stand on

I purchased a pair of Ugg Boots on eBay paying £94.50 via PayPal. They turned out to be fake.

I notified eBay, which cancelled the seller's account (but this has since resurfaced using a different name).

PayPal is less than helpful with my refund. My credit card company will not entertain a chargeback as payment­ was through PayPal.

Can you get me my cash back? CA, London

PayPal asked you to get independent retailers to confirm the boots were fake – the price you paid was roughly in line with legitimate sellers, so the "you can't say you didn't know it was counterfeit if you only paid £20 for a Rolex" line does not apply.

Two retailers told you they were not the real Ugg, but both were reluctant to put this in writing in case anyone sued.

Trading Standards in Manchester (where the seller lives) investigated but they would not talk to you.

When Capital Letters intervened, PayPal approached Trading Standards which then agreed to release its report on the boots showing they are fake.

With this evidence, PayPal will refund your money while Trading Standards will destroy the boots.

We welcome letters but regret we cannot answer individually. Email: Please include a daytime phone number


Tony Levene

The GuardianTramp

Related Content

Capital letters: I took your advice but PayPal won't budge

When it comes to getting your money back, PayPal may not be quite as chummy as you'd like

Steve Playle

24, Jul, 2009 @11:05 PM

Article image
How secure is PayPal for sellers?

Ebay sellers are finding out the hard way that PayPal offers them little protection when the buyer wants to collect an item in person

Miles Brignall

27, Jan, 2012 @11:02 PM

PayPal and eBay have hung me out to dry
PayPal small print leaves eBay seller without

Mark King

29, Jan, 2011 @12:01 AM

Article image
PayPal gets caught in the scammers' phishing net
Writer Jill Papworth admits that she was nearly conned by increasingly professional-looking fake emails

Jill Papworth

16, Nov, 2013 @7:00 AM

PayPal digs its heels in over Cuban connection

UK charity's account was frozen because of indirect links to country with which trade is forbidden under American law

Mark King

12, Mar, 2011 @12:01 AM

Digging heels in over boot company refund

Barclaycard refused to refund me after internet company went bust owing me £280

Margaret Dibben

21, Aug, 2009 @11:05 PM

PayPal has blocked my cash and my ebay account

I settled a dispute but still can't get my money or use my eBay accounts

Miles Brignall

23, Apr, 2010 @11:06 PM

PayPal leaves a hole in the net

I paid for a mattress by credit card via PayPay but when it fell apart, I found I wasn't covered by consumer protection

Miles Brignall

28, Oct, 2011 @10:02 PM

Article image
PayPal reluctant to honour customer protection promise

Anna Tims: eBay seller Jale Avcil is left high and dry by after a buyer fails to pay up for an online purchase

Anna Tims

21, May, 2009 @11:01 PM

Falling head over heels for fake Louboutins

Retailer is not interested in my complaints

Steve Playle

18, Sep, 2009 @11:05 PM