Guardian columnist George Monbiot has written of his experiences of sorting out the affairs of his late mother, including her phone contract with Vodaphone. Closing it became an arduous process that led to months of calls, hostility, and a referral to a debt collectors.
In response to the article, Vodaphone tweeted a statement: “We do have processes and policies to handle cases of bereavement and to support our more vulnerable customers. We regret to say that not all of these processes were followed in this instance. We have launched an investigation into why and how this happened.”
We would like to hear from people about their own experiences – good or bad – of dealing with Vodaphone and other phone companies – utility firms, banks or any other service after a bereavement.
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