Telecommunications industry

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My mother has Alzheimer’s but O2 won’t refund unused phone contract
A reader argues that her parent should be reimbursed for past four years of inactivity since diagnosis

Zoe Wood

21, Jan, 2025 @7:00 AM

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Ofcom enforces ban on ‘nasty surprise’ mid-contract telecoms price rises
UK phone, broadband and pay-TV firms can no longer impose hikes linked to unknown future rates of inflation

Rupert Jones

17, Jan, 2025 @12:01 AM

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Things aren’t all bad: hail the UK customer service heroes of 2024
Over the past year, in addition to their consumer complaints, readers have asked us to highlight those businesses that went above and beyond to help

Anna Tims

13, Jan, 2025 @10:00 AM

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Business secretary urged to refer Vodafone to Covid corruption commissioner
Legal claim alleges telecoms group benefited from government support intended for small businesses

Simon Goodley

07, Jan, 2025 @6:00 AM

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Rural internet deserts in England and Wales to finally get fast broadband
Government announces new contracts to install gigabit level fibre coverage for 131,000 households and businesses

Robert Booth UK technology editor

07, Jan, 2025 @12:01 AM

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Australia’s crackdown on scams could cost digital platforms and banks more than $100m
Treasury has estimated how much industries, including telecommunications, social media and banks, will likely need to fork out

Paul Karp Chief political correspondent

04, Jan, 2025 @7:00 PM

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It’s tough at the top – but which business leader has the most at stake in 2025?
From post and planes to TV, phones and retail chains – and even a central bank – here are the chiefs facing the most testing of times

Nils Pratley, Kalyeena Makortoff, Jasper Jolly, Heather Stewart and Sarah Butler

04, Jan, 2025 @12:00 PM

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EU launches €10bn space programme to rival Musk’s Starlink
UK not part of Iris2 project described as ‘a significant step towards Europe’s sovereignty and secure connectivity’

Lisa O'Carroll

16, Dec, 2024 @3:49 PM

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Lycamobile tells nearly 90% of UK staff they could lose their jobs
Exclusive: Telecoms company is loss-making and it is locked in long-running VAT dispute with HMRC

Rob Davies

16, Dec, 2024 @2:48 PM

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‘They left me in ruin’: Vodafone store operators tell of the impact of commission cuts
Franchisees claim the company’s actions hit their finances and health – and they tell of how they fought back

Simon Goodley

10, Dec, 2024 @4:08 PM

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Revealed: how Vodafone ‘left store managers with huge debts and fines during pandemic’
Franchise operators pursuing £120m legal claim say they feared losing their livelihoods or homes, with some having suicidal thoughts

Simon Goodley

10, Dec, 2024 @4:08 PM

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Vodafone and Three given approval to merge
Watchdog greenlights deal to form UK’s biggest mobile network with 27m customers after demanding 5G upgrades

Guardian staff

05, Dec, 2024 @8:33 AM

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