Telecommunications industry

My mother has Alzheimer’s but O2 won’t refund unused phone contract
A reader argues that her parent should be reimbursed for past four years of inactivity since diagnosis
Zoe Wood
21, Jan, 2025 @7:00 AM

Ofcom enforces ban on ‘nasty surprise’ mid-contract telecoms price rises
UK phone, broadband and pay-TV firms can no longer impose hikes linked to unknown future rates of inflation
Rupert Jones
17, Jan, 2025 @12:01 AM

Things aren’t all bad: hail the UK customer service heroes of 2024
Over the past year, in addition to their consumer complaints, readers have asked us to highlight those businesses that went above and beyond to help
Anna Tims
13, Jan, 2025 @10:00 AM

Business secretary urged to refer Vodafone to Covid corruption commissioner
Legal claim alleges telecoms group benefited from government support intended for small businesses
Simon Goodley
07, Jan, 2025 @6:00 AM

Rural internet deserts in England and Wales to finally get fast broadband
Government announces new contracts to install gigabit level fibre coverage for 131,000 households and businesses
Robert Booth UK technology editor
07, Jan, 2025 @12:01 AM

Australia’s crackdown on scams could cost digital platforms and banks more than $100m
Treasury has estimated how much industries, including telecommunications, social media and banks, will likely need to fork out
Paul Karp Chief political correspondent
04, Jan, 2025 @7:00 PM

It’s tough at the top – but which business leader has the most at stake in 2025?
From post and planes to TV, phones and retail chains – and even a central bank – here are the chiefs facing the most testing of times
Nils Pratley, Kalyeena Makortoff, Jasper Jolly, Heather Stewart and Sarah Butler
04, Jan, 2025 @12:00 PM

EU launches €10bn space programme to rival Musk’s Starlink
UK not part of Iris2 project described as ‘a significant step towards Europe’s sovereignty and secure connectivity’
Lisa O'Carroll
16, Dec, 2024 @3:49 PM

Lycamobile tells nearly 90% of UK staff they could lose their jobs
Exclusive: Telecoms company is loss-making and it is locked in long-running VAT dispute with HMRC
Rob Davies
16, Dec, 2024 @2:48 PM

‘They left me in ruin’: Vodafone store operators tell of the impact of commission cuts
Franchisees claim the company’s actions hit their finances and health – and they tell of how they fought back
Simon Goodley
10, Dec, 2024 @4:08 PM

Revealed: how Vodafone ‘left store managers with huge debts and fines during pandemic’
Franchise operators pursuing £120m legal claim say they feared losing their livelihoods or homes, with some having suicidal thoughts
Simon Goodley
10, Dec, 2024 @4:08 PM

Vodafone and Three given approval to merge
Watchdog greenlights deal to form UK’s biggest mobile network with 27m customers after demanding 5G upgrades
Guardian staff
05, Dec, 2024 @8:33 AM
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