Call centres
Listening in: can call centres hear you when you’re on hold?
If hold music is playing, it’s almost certain no one is listening. But if there’s silence on the line, watch what you say
Jordyn Beazley
12, Aug, 2022 @12:46 AM
Covid test-and-trace staff told to limit toilet and food breaks to 10 minutes
Hays Travel call centre workers providing 119 service for government advised on time they can spend on ‘comfort breaks’
Peter Walker
25, Aug, 2021 @10:32 AM
What is going on at the Co-op Bank’s call centres?
I’m trying to pay someone £40 using telephone banking but I can’t get through to anyone
Miles Brignall
10, Aug, 2021 @6:00 AM
Readers reply: why are companies always experiencing higher-than-normal call volumes?
The long-running series in which readers answer other readers’ questions on subjects ranging from trivial flights of fancy to profound scientific and philosophical concepts
18, Jul, 2021 @1:00 PM
Why are companies always experiencing higher-than-normal call volumes?
The long-running series in which readers answer other readers’ questions on subjects ranging from trivial flights of fancy to profound scientific and philosophical concepts
13, Jul, 2021 @11:00 AM
NHS test-and-trace workers are charged out at more than double their pay
Union calls rate ‘excessive’ as government supplier Serco charged £21.50 an hour for Covid employees
Jasper Jolly
31, May, 2021 @1:17 PM
Call centre firm tells UK homeworkers they will not be watched with webcam
Teleperformance had told staff they would use AI-enabled cameras for data security reasons
Peter Walker
21, Apr, 2021 @4:30 PM
'Missing from desk': AI webcam raises remote surveillance concerns
System developed by French call centre firm Teleperformance monitors home workers for ‘breaches’
Peter Walker
26, Mar, 2021 @7:16 PM
Call centre staff to be monitored via webcam for home-working ‘infractions’
Exclusive: Teleperformance, which employs 380,000 people, plans to use specialist webcams to watch staff
Peter Walker
26, Mar, 2021 @5:28 PM
NHS 111 staff 'turning up to work with coronavirus symptoms'
Call centre worker says colleagues are terrified of being infected because of unsafe conditions
Josh Halliday North of England correspondent
10, Apr, 2020 @11:36 AM
John Lewis to offshore contact centre jobs as UK staff laid off
Staff in Plymouth say they are being asked to train workers in Philippines to replace them
Miles Brignall
06, Dec, 2019 @2:13 PM
From the lottery to Nobel prize: meet workers who make life-changing phone calls
What’s it like to make uplifting calls that change lives? Ammar Kalia spoke to the people whose job is to spread joy
Ammar Kalia
18, Aug, 2019 @1:35 PM
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