Banking

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And the awards for the worst customer service go to …
Covid, Brexit and computers combined in 2021 to leave customers trapped in a Kafkaesque nightmare

Anna Tims

26, Dec, 2021 @9:00 AM

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Banks should be forced to service all ‘law-abiding businesses’, inquiry finds
Inquiry concludes banks should have to service businesses including coal and live animal export industries

Paul Karp

17, Dec, 2021 @3:28 AM

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RBA warns cyber attacks and climate change could threaten financial system
While finance sector is in a position to manage climate change risks, cyber attacks are rising in frequency, reserve bank says

Paul Karp

16, Dec, 2021 @12:10 AM

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RBA governor Philip Lowe signals central bank is open to retail digital currencies
Lowe outlines ways tokens rather than dollars might circulate in Australia but is ‘sceptical’ of cryptocurrencies for general payments

Peter Hannam Economics correspondent

09, Dec, 2021 @4:28 AM

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NAB staff claim ‘dehumanising’ overwork causing physical and mental health problems
‘I drove my car off the road,’ employee claims in report that finds excessive unpaid overtime has become normalised at National Australia Bank

Ben Butler

06, Dec, 2021 @4:30 PM

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Westpac admits it broke law and agrees to pay $113m in penalties
Asic hit bank with six lawsuits over shoddy treatment of customers – including charging fees to dead people

Ben Butler

30, Nov, 2021 @12:17 AM

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Shares in Australian-listed buy-now-pay-later companies plummet by up to 96%
Zip’s announcement of $653m loss in August ‘shocked many’, as sector lost $1bn overall in 2021

Ben Butler

25, Nov, 2021 @5:55 AM

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Cryptocurrency ‘no passing fad’: minister warns against Australia being left behind
Financial services minister Jane Hume has compared doubters to those who thought the iPhone would never take off, just days after an RBA caution over a crash

Josh Taylor

22, Nov, 2021 @5:39 AM

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NAB pledge to limit funding for fossil fuels full of loopholes, activist investor group says
National Australia Bank commits to cap lending to oil and gas at US$2.4bn but Market Forces calls it a ‘cynical greenwashing exercise’

Ben Butler

09, Nov, 2021 @1:43 AM

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Australian banks are opening up to cryptocurrency: what does it mean for you?
The currencies are notorious for wild price fluctuations, damage to the environment and use by ransomware gangs

Ben Butler

06, Nov, 2021 @7:00 PM

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US bank BNY Mellon cuts ties with Adani’s Carmichael coalmine
Bank says Queensland mine and rail line do not fit in with its environmental, social and governance principles

Ben Butler

05, Nov, 2021 @8:17 AM

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Australian banks lift fixed interest home loan rates despite RBA keeping official rate at record low
Reserve bank expects to raise the cash rate in 2024 but says it could start to creep up earlier if inflation and wages growth pick up

Ben Butler

05, Nov, 2021 @4:57 AM

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