annatims
My mother’s treasured phone number of 70 years has been lost
It was of great sentimental value, but was cut off when she was transferred to Shell Energy
Anna Tims
25, May, 2023 @6:00 AM
My travel insurer was inhumane after my father-in-law’s death
Eurostar and Churchill refused a refund after he died in France
Anna Tims
24, May, 2023 @6:00 AM
Postal desert island: Mull’s residents cut off from civilisation by Royal Mail
Scottish islanders fear complete isolation as vital mail deliveries fail to arrive for days, sometimes weeks
Anna Tims
22, May, 2023 @8:00 AM
Couple get payout after water buffaloes fall into Essex swimming pool
Andy and Lynette Smith spent 10 months seeking compensation after animals’ escape from nearby farm
Anna Tims
20, May, 2023 @5:00 AM
I can’t get a refund as my John Lewis card is now defunct
The issuer, HSBC, says there’s nothing it can do … and so does John Lewis Finance
Anna Tims
18, May, 2023 @6:00 AM
Thames Water has failed us for four months after a flood
A burst pipe in our street damaged our flat but we are still waiting for a repair
Anna Tims
17, May, 2023 @6:00 AM
‘Bailiffs may be sent to the house,’ family of dementia sufferer, 90, told about closing his Vodafone account
Company apologies for language used in dealing with daughter and wife negotiating for their relative with memory loss
Anna Tims
14, May, 2023 @8:00 AM
How can HP block me from using a cheaper printer cartridge?
I was stopped from using a recycled toner product: it’s going to cost me an extra 30%
Anna Tims
10, May, 2023 @6:00 AM
Debt recovery firm is pursuing me for money – but they’ve got the wrong man
The firm should be looking for someone with a different middle name, but it refuses to believe me
Anna Tims
04, May, 2023 @6:00 AM
My landlord has left me in a flat with a leaking roof for a year
After botched repairs, I’ve been living with damp and mould
Anna Tims
03, May, 2023 @6:00 AM
Mum died but Ovo won’t refund the £2,000 credit on her account
The problem is delaying probate and causing great distress
Anna Tims
27, Apr, 2023 @6:00 AM
How can I make a complaint in the most effective way?
The key here is to keep a paper trail, so always email if possible, and keep a copy of your actions and responses, in case you end up in a small claims court
Anna Tims
26, Apr, 2023 @7:00 AM
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