Consumer rights
Co-operative Bank seems to have lost £2,500 I sent abroad
It was to fund a language laboratory but when the money didn’t arrive we knew there was a problem
Miles Brignall
25, Sep, 2023 @6:00 AM
Holiday Autos scuppered my airport car hire: it’s time for a refund
It failed to pass on my flight number, so Hertz’s office had closed – and I had to rent the last car on a competitor’s lot
Anna Tims
21, Sep, 2023 @7:30 AM
DPD won’t talk to us after one of its drivers stole our Amazon parcel
We have video evidence it was taken from our doorstep, but the courier company refuses to respond
Anna Tims
20, Sep, 2023 @7:30 AM
ID anomaly left me in the dark over Blue Light discount card
I am a social worker and used it for shopping but now I’m retired I can’t renew it
Zoe Wood
19, Sep, 2023 @6:00 AM
Help-to-buy delays leave borrowers unable to sell or remortgage and paying more
Since Homes England switched contractors, borrowers have been struggling to obtain vital documents
Hilary Osborne
18, Sep, 2023 @9:28 AM
How can Ovo send debt threats when I don’t even have an account?
I am being warned my credit rating could be impacted when I have never had an account with it or any of the companies it owns
Zoe Wood
18, Sep, 2023 @6:00 AM
The great meter mix-up: are you paying for your neighbour’s gas?
Database errors mean customers have been getting huge demands from firms that don’t even supply them
Anna Tims
11, Sep, 2023 @8:00 AM
UK travel chaos: how to claim compensation for cancelled or delayed flights
Consumer rights experts reveal what you could be entitled to if your flight is delayed, cancelled or entire trip ruined
Zoe Wood
09, Sep, 2023 @9:00 AM
‘We paid out £1,600’: UK passengers reveal flight cancellation woes
Airline eventually gives refund after wildfires; and passenger tells how Gatwick became a campsite
Rupert Jones
09, Sep, 2023 @6:00 AM
Ulez exemption for my scooter has been a paperwork nightmare
We even had to get a signed letter from the Piaggio group in support of the application, which has been rejected twice
Anna Tims
07, Sep, 2023 @6:00 AM
UK owners of smart home devices being asked for swathes of personal data
Which? said firms are gathering far more data than needed for products to function
Sarah Marsh
06, Sep, 2023 @11:01 PM
How can it cost £46 to sell a few Santander shares?
That’s the charge quoted by Equiniti – but they’re only worth about £450
Miles Brignall
05, Sep, 2023 @6:00 AM
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