Consumer rights

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Three kept my mum’s PAYG mobile credit after she died
Friends had topped up her PAYG mobile to keep in contact – now we want the £93 left to go to a charity

Anna Tims

19, Jan, 2022 @7:00 AM

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How to book a holiday during the Covid pandemic
Read the small print, particularly about cancellations

Helen Dewdney

17, Jan, 2022 @7:00 AM

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Why was I fined £90 for charging my electric car at Lidl?
A reader asks why they were penalised even though they paid to use the charger

Miles Brignall

17, Jan, 2022 @7:00 AM

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How to keep your mobile bills down at home and abroad
Rising contract costs and roaming charges are set to make your calls more expensive this year

Shane Hickey

16, Jan, 2022 @9:00 AM

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I was charged £65 by dating service eHarmony after I broke up with it
I cancelled a subscription to the firm’s website the same day I signed up, but it is still demanding payment

Anna Tims

12, Jan, 2022 @7:00 AM

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How can an insurance firm send my beloved BMW to scrap?
After a minor accident, the company said it was a write-off but refused to inspect the damage

Miles Brignall

10, Jan, 2022 @7:00 AM

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Landlord faces £150,000 bill after tenants turn homes into drug farm
Shreena Shah says she can’t find any redress in an unregulated market, amid calls for reforms of letting agents

Anna Tims

09, Jan, 2022 @9:00 AM

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I lost more than £12,000 in a scam and the Co-operative Bank won’t resolve it
A reader tells of distress caused by four-month wait for resolution

Anna Tims

05, Jan, 2022 @7:00 AM

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We’re stuck with no internet and someone else’s Sky account
We need to work from home but are facing a blank screen

Anna Tims

31, Dec, 2021 @7:00 AM

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UK insurers to be banned from offering cheaper deals to new customers
Reform means firms can no longer quote policyholders a higher price, with possible savings of £120 a year for those renewing

Miles Brignall

30, Dec, 2021 @12:05 PM

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Probate delay is costing us £1,000 a month in interest
My uncle’s house has to be sold to pay off an equity loan

Anna Tims

30, Dec, 2021 @7:00 AM

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British Gas admits an error that could lose me a new home
My mortgage application was declined because of its mistake on my credit file

Anna Tims

29, Dec, 2021 @7:00 AM

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