Consumer affairs

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Scam attack on Ukrainian mother exposes flaw in UK bank safeguards
Woman who was conned out of £32,000 after she came to Britain was initially refused compensation because she used a debit card to transfer money from her account

Anna Tims

28, Nov, 2022 @9:00 AM

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Nationwide’s rules left me unable to use my power of attorney
I had to register it with their team, but they couldn’t do that because my mother’s account was closed

Zoe Wood

28, Nov, 2022 @7:00 AM

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Christmas parcels: what are the last posting dates and best ways to send?
Post early to beat the deadlines – and, with Royal Mail strikes, this is not the year to wing it

Sandra Haurant

28, Nov, 2022 @7:00 AM

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UK households have cut energy consumption by 10%, say suppliers
E.ON reports up to 15% drop as Grant Shapps writes to firms saying customers cutting back on energy use should not face direct debit rise

Alex Lawson Energy correspondent

27, Nov, 2022 @3:30 PM

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Millions of households will be spending nearly third of income on fuel by spring
Findings come amid mounting evidence that the poorest people in the UK are paying a ‘poverty premium’ for basic services

Michael Savage Policy Editor

27, Nov, 2022 @6:00 AM

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The Christmas show must go on: householders vow to keep the festive lights on
Soaring energy bills and cost of living crisis won’t deter yuletide light show enthusiasts but councils cut back

Alex Lawson Energy correspondent

26, Nov, 2022 @12:00 PM

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The best smartphones to help older people beat the tech divide
Simplified home screens and customisable interfaces aid those who struggle with touchscreens

Samuel Gibbs Consumer technology editor

26, Nov, 2022 @10:00 AM

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‘It’s discrimination’: millions of Britons frozen out in the digital age
From banking to shopping and parking, consumers without access to tech are left frustrated

Miles Brignall

26, Nov, 2022 @7:00 AM

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Ofgem unveils new energy rules but ‘fails to protect’ customer deposits
Regulator criticised because it will only ‘closely’ monitor suppliers’ use of credit balances

Alex Lawson Energy correspondent

25, Nov, 2022 @8:29 AM

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How UK government plans to advise households to reduce energy bills
Here are some of the measures ministers believe will save people money and ease the energy crisis

Alex Lawson Energy correspondent

24, Nov, 2022 @3:59 PM

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Britons told how to save energy as government aid bill could hit £5bn a month
Information campaign to advise on cutting usage as cost of shielding households from soaring bills is set to double in new year

Alex Lawson Energy correspondent

24, Nov, 2022 @2:03 PM

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Sales boost for B&Q and Screwfix owner amid rush for energy-saving products
Kingfisher says sales of loft insulation roll more than double while smart thermostats rose by nearly a third

Kalyeena Makortoff

24, Nov, 2022 @8:52 AM

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