Consumer affairs

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I switched from Sky to Plusnet, but now I have no broadband
It’s been six weeks without a service and I may have to return to my old provider

Miles Brignall

07, Dec, 2021 @7:00 AM

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Bank deputy expects UK inflation ‘comfortably’ to exceed 5% by spring
BoE monetary policy chief Ben Broadbent says pressures will include rise in energy price cap

Phillip Inman

06, Dec, 2021 @2:02 PM

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Helping readers on the consumer desk: ‘We’re canaries in the coalmine’
Our consumer affairs editor reflects on a year spent wrestling with emerging Covid scams and Brexit logjams

Hilary Osborne

06, Dec, 2021 @8:00 AM

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Post-lockdown financial reset: simple steps to keep spending in check as Australia reopens
As things open up, you may have noticed your bank balance going down. Here financial experts share relatively painless tips for mitigating the drain

Katie Cunningham

05, Dec, 2021 @4:30 PM

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Dieselgate: British car buyers’ claim against VW reaches high court
91,000 seek compensation after finding their cars emit more air pollutant than the company said

Rob Davies

05, Dec, 2021 @4:19 PM

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How to have yourself a very merry, eco-friendly Christmas
Less is more this festive season, as many consumers are putting the environment before price

Shane Hickey

05, Dec, 2021 @9:00 AM

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Travelling interstate for Christmas? What you need to know if you have to cancel flights
The PM says we’re ‘not going back to lockdowns’ but Omicron could affect Australia’s Covid border restrictions. We look at the rules on booking changes, cancellations and refunds

Elias Visontay

04, Dec, 2021 @7:00 PM

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Real or fake: which Christmas tree is most sustainable?
This year Britons will buy 8m real trees, but with concerns about the climate crisis many wonders if that is the greenest option

Zoe Wood

04, Dec, 2021 @11:00 AM

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‘Don’t shop as if you are under siege’: how to avoid food waste at Christmas
With planning and organisation you can avoid throwing away food – one of the drivers of the climate emergency

Zoe Wood

04, Dec, 2021 @9:00 AM

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How to make sure Christmas cards and wrapping don’t end up in landfill
There are new ways to make sure your festive paraphernalia is more eco-friendly

Rupert Jones

04, Dec, 2021 @7:00 AM

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Why are there fewer of the best Quality Street chocs? The mystery solved
Which? finds fewer of the most-prized sweets after delving into Roses, Celebrations and Heroes

Zoe Wood

04, Dec, 2021 @6:00 AM

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The Australia exit checklist: everything you need to prepare before travelling internationally
International travel is now permitted for many in Australia, but the cost and complexity of undertaking an overseas trip is vastly different from pre-Covid times

Susan Gough Henly

03, Dec, 2021 @7:00 PM

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