Couriers/delivery industry

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Royal Mail hit by decade high of more than 1m complaints
The postal service saw an almost 50% increase in complaints last year compared with the previous 12 months

Jon Ungoed-Thomas

22, Jan, 2022 @4:00 PM

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Cargo without carbon: the rise and rise of e-bike deliveries
Demand for electric cargo bike couriers has boomed since first lockdown, bringing the hope of cleaner, quieter, safer streets

Amelia Hill

20, Jan, 2022 @8:00 AM

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Why am I getting Christmas cards in January? Royal Mail under fire for long delays
Post bosses told to sort it out after more than 120 UK districts suffer ‘significant disruption’ to deliveries

Jon Ungoed-Thomas

16, Jan, 2022 @9:00 AM

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UK surge in post-Christmas returns reveals dark side of online shopping boom
Returns process thought to cost firms about £7bn a year and weigh heavily on companies’ carbon footprints

Sarah Butler

08, Jan, 2022 @6:00 AM

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Didi Global reports widening losses as Beijing restrictions bite
Ride-hailing firm’s operating losses hit $6.3bn as Chinese regulators pursue customer-data inquiry

Guardian staff and agency

30, Dec, 2021 @8:47 AM

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And the awards for the worst customer service go to …
Covid, Brexit and computers combined in 2021 to leave customers trapped in a Kafkaesque nightmare

Anna Tims

26, Dec, 2021 @9:00 AM

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All our student stuff has been ‘lost’ by TNT for two months
We paid it to ship the sealed plastic boxes and shrink-wrapped suitcases to Paris after graduating

Anna Tims

23, Dec, 2021 @7:00 AM

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Just Eat joins UK on-demand grocery delivery market with Asda tie-up
From January, customers in five initial locations will be able to buy supermarket’s goods via platform

Mark Sweney

17, Dec, 2021 @8:56 AM

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The Great Furniture Delay: ‘We’ll be eating Christmas dinner on our camping tables’
Supply chain disruptions have left many UK households waiting months extra for deliveries of sofas and tables

Zoe Wood

11, Dec, 2021 @7:00 AM

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Customers to get better protection with UK parcel deliveries
Regulator says it expects substantial improvements in customer service and complaints handling

Rupert Jones

09, Dec, 2021 @1:22 PM

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Bank warns UK fake deliveries scam could cost thousands
TSB reveals big rise in fraudulent text messages and says shoppers should be on their guard

Hilary Osborne

09, Dec, 2021 @10:40 AM

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Menulog makes case for new award for delivery riders in gig economy shake-up
Company’s lawyer tells Fair Work Commission Australia’s existing road transport award does not recognise on-demand nature of industry

Josh Taylor

06, Dec, 2021 @6:28 AM

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